Telecommunications Agent (Telephone Operator)

RIXOS; Ras Al Khaimah; On-site; AED 54,000 - 89,000; Full time

Benefits offered by this job

Duty meals

Accommodation

Medical insurance

Vacation tickets

Job summary

Rixos Bab Al Bahr in Ras Al Khaimah seeks a Telecommunications Agent (Telephone Operator) to join our luxury resort's Front Office team. You will answer all guest calls, provide accurate information, route requests to the appropriate departments, and maintain high standards of courteous telephone service.

The role requires at least 1 year of experience in a similar 5-star property, fluent English, and a professional attitude. Russian language is an asset in serving our international guests.

Qualifications

• Answer all incoming and internal calls promptly, professionally.
• Maintain courteous telephone etiquette and service standards.
• Minimum 1 year of experience in a similar role within 5-star luxury property.
• Fluent in English; Russian is an asset.

Responsibilities

• Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards
• Provide accurate information about resort facilities, services, events, dining options, and operating hours
• Handle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.)
• Take and relay wake-up calls accurately and on time
• Operate the hotel PBX/telephone system and ensure correct call routing
• Maintain guest confidentiality and handle sensitive information with discretion
• Log guest requests and follow-ups in the system to ensure timely resolution
• Support other departments during peak hours or special events as needed
• Maintain a courteous, calm, and polished telephone manner

Skills

Call handling

Customer service

Communication skills

Multitasking

English proficient

Tools

PBX system

Job description

Telecommunications Agent (Telephone Operator)

• Full-time
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time

Rixos Bab Al Bahris a world-class five-star luxury beachfront resort located onAl Marjan Island in Ras Al Khaimah, UAE,renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and theArabian Gulf, making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.

WHAT WE OFFER

We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand.

SALARIES AND BENEFITS

• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Accommodation and Medical Insurance Provided

• Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards
• Provide accurate information about resort facilities, services, events, dining options, and operating hours
• Handle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.)
• Take and relay wake-up call requests, ensuring they are executed accurately and on time
• Manage emergency calls calmly and follow established safety and security procedures
• Maintain guest confidentiality and handle sensitive information with discretion
• Log guest requests, complaints, and follow-ups in the system to ensure timely resolution
• Coordinate with front office and guest services to support VIPs, special requests, and personalized services
• Operate the hotel’s PBX/telephone system and ensure correct call routing
• Handle international calls and assist guests with language or communication needs when required
• Maintain a courteous, calm, and polished telephone etiquette at all times
• Support other departments during peak hours or special events as needed
• Excellent verbal communication and listening skills
• Pleasant voice and professional telephone manner
• Strong knowledge of resort services and layout
• Ability to multitask and remain calm under pressure
• Customer-focused mindset aligned with luxury hospitality standards
• Minimum 1 year experience in a similar role within 5 star luxury property
• Fluent on English languaage any additional language (Russian) is an asset.