Telephone Operator (Arabic Speaker Only)

Salayel Hospitality; Abu Dhabi; On-site; AED 28,000 - 45,000; Full time

Benefits offered by this job

Competitive salary package

Professional work environment

Growth and development opportunities

Job summary

Salayel Hospitality in Abu Dhabi is seeking a courteous Telephone Operator to handle calls and assist guests with inquiries and wake-up calls. You will relay messages, direct calls to departments, and provide accurate information about hotel services.

Join a guest-focused team and maintain a high level of confidentiality while delivering friendly service in a fast-paced environment. Prior hospitality experience and fluent English are preferred.

Qualifications

• Previous hospitality experience preferred.
• Excellent English communication; other languages a plus.
• Professional telephone etiquette and courteous demeanor.
• Ability to work under pressure in a fast-paced environment.
• Basic computer knowledge required.

Responsibilities

• Handle inbound and outbound calls professionally and promptly.
• Provide information about hotel services and facilities.
• Direct calls to appropriate departments.
• Take and relay messages clearly.
• Assist guests with inquiries and wake-up calls.
• Maintain confidentiality and service standards.

Skills

Courteous speech

English communication

Telephone etiquette

Customer service

Basic computer skills

Additional languages

Job description

Salayel Hospitality is seeking a courteous, well-spoken, and guest-focused Telephone Operator to join our team. If you have a passion for hospitality and excellent communication skills, we would love to hear from you.

Key Responsibilities

• Handle all incoming and outgoing calls in a professional and timely manner
• Provide accurate information about hotel services and facilities
• Direct calls to appropriate departments efficiently
• Take and relay messages clearly and accurately
• Assist guests with inquiries, requests, and wake-up calls
• Maintain a high level of confidentiality and service standards

Requirements

• Previous experience in a similar role within hospitality is preferred
• Excellent communication skills in English (additional languages are a plus)
• Pleasant voice and professional telephone etiquette
• Ability to work under pressure in a fast-paced environment
• Strong customer service mindset
• Basic computer knowledge

What We Offer

• Competitive salary package
• Professional work environment
• Growth and development opportunities within the company