Telephone Operator - Arabic Speaker

Flip retail; Abu Dhabi; On-site; AED 85,000 - 115,000; Full time

Benefits offered by this job

Accommodation provided

Transportation provided

Flight tickets provided

Medical

Job summary

Majlis Grand Mercure Abu Dhabi is seeking a guest-focused Concierge to provide wakeup calls, assist guests, and coordinate services around the clock. You will handle guest requests, upsell hotel amenities, and direct calls to the appropriate departments with professional etiquette.

The role requires excellent English and preferably Arabic language skills, strong telephone etiquette, and a welcoming, proactive attitude in a luxury hotel environment.

Qualifications

• Must have excellent English communication skills.
• Preferably able to speak Arabic.
• Strong telephone etiquette and guest interaction skills.

Responsibilities

• Provide wakeup calls and guest assistance at all times.
• Have knowledge of in-house dining options and menu to answer guest questions.
• Direct external calls to the correct department and upsell hotel amenities.
• Maintain professional etiquette and hotel standards in all interactions.

Skills

English fluency

Arabic speaker

Telephone skills

Job description

While in Abu Dhabi for service or pleasure, delight in the five celebrity stature and convenience of a home at Majlis Grand Mercure Abu Dhabi hotel. From workshops to executive suites, all 198 spaces supply fully geared up cooking areas, totally free WIFI, and also LCD high interpretation TVs. Our 24-hour concierge addresses your every requirement as well as room solution is readily available around the clock. Treat on your own to Mediterranean and also Arabic specials at our rooftop restaurant, or an authentic French coffee shop experience at La Maison du Goût.
Majlis Grand Mercure Abu Dhabi is located in the heart of an amazing as well as multicultural city. Take a directed scenic tour of the spectacular Sheikh Zayed Grand Mosque, one of the world's largest, or explore the dune of the old desert in a 4x4 or atop a Visit the awe-inspiring Emirates Royal residence along the Corniche, where the Abu Dhabi Movie Festival and timeless shows bring in worldwide well-known artists. For coastline fans, our white sands and also clear waters are the best luxury.

Job Descriptions

Regarding the Duty:

• Provide wakeup phone call solution for in house guests.Provide as well as help any
• internal calls.Have a complete knowledge of the in area
• dining menu.Take any type of visitor demands and dispatch them with the Guest
• Solution Agents.Provide the concierge feature on a number of occasions.Resolve any type of issues for unsatisfied guests.Continually demonstrate expert etiquette in person/over the telephone according to
• the resort standards.Direct any kind of exterior phone calls to the correct department.Upsell the hotels assets making sure that the visitors recognize the areas of our electrical outlets. Needs: Great degree of English Ideally an Arabic
• speaker Skills Needed Telephone Skills Opera Compensation & amp Advantages Basic Income: To be discussed during meeting Holiday accommodation: Given Transportation: Given Annual Paid Leave:
  
  • Given Work Visa: Provided Flight Tickets: Offered Medical

2450 $

UAE