Telephone Operator

Shangri-La Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join the award-winning Shangri-La Dubai as a Telephone Operator, where you will provide exceptional service and create memorable experiences for guests. This role requires a detail-focused individual with strong communication skills and a passion for hospitality. Experience in a luxury hotel and proficiency in Microsoft Office are essential for success in this dynamic environment.

Qualifications

• Proven work experience as a Telephone Operator or similar role in a luxury hotel.
• Fluency in English and local language.
• Strong verbal and written communication skills.

Responsibilities

• Provide warm, helpful service over the phone.
• Handle guest requests professionally and timely.
• Update guest profiles with their needs.

Skills

Interpersonal skills

Communication

Problem solving

Attention to detail

Tools

Microsoft Office Suite

Job description

Shangri-La Dubai

The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.

The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.

As a Telephone Operator, We Rely On You To

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner
• Always take the opportunity to exceed guest expectations
• Update guests’ needs and request into the guest profile
  
  

We Are Looking For Someone Who

• Has proven work experience as a Telephone Operator, or similar role in a luxury hotel or a 5* hotel environment
• Is proficient in Microsoft Office Suite and fully understands call center operations
• Communicates with fluency in English (and local language)
• Is detail-focused and guest-oriented
• Enjoys problem solving with a can-do attitude
• Has strong interpersonal skills, solid written and verbal communication skills
• Takes pride in being a hotelier and enjoys interacting with people