Telephone Operator

Jobsatdubai; Abu Dhabi; On-site; AED 44,640 - 66,960; Full time

Job summary

Shangri-La Hotel Qaryat al Beri in Abu Dhabi is seeking a Telephone Operator to join their dynamic team. The successful candidate will be a strong communicator, capable of providing outstanding service and interacting effectively with clients.

This role involves answering calls, understanding client needs, and working closely with colleagues to uphold service standards. Experience in customer service is essential.

The hotel promotes a diverse workforce and is committed to non-discrimination.

Qualifications

• Ability to communicate effectively and provide great service.
• Strives to give great service at all times.
• Previous experience in customer service is required.

Responsibilities

• Interact with clients and understand their needs.
• Answer calls promptly.
• Work with colleagues to maintain excellent service standards.
• Assist other colleagues and departments thoughtfully.
• Listen empathetically to client queries and complaints.

Skills

Excellent communication skills

Courteous and friendly manner

Efficiency and punctuality

Previous experience in customer service

Job description

Telephone Operator (171130)

Shangri-La Hotel Qaryat al Beri, Abu Dhabi

Service Associate – Telephone Operator (Rooms Division)

We have a great opportunity for a great communicator to join the team as a Telephone Operator. The successful applicant will be able to communicate effectively and understand what it means to give great service.

What are we looking for?

• Excellent communication skills.
• Courteous and friendly manner.
• Strives to give great service at all times.
• Efficiency and punctuality.
• Previous experience in customer service.

What will you do?

• Interact with clients and understand their needs.
• Answer calls promptly.
• Work with colleagues to keep excellent service standards.
• Be prepared to assist other Shangri-La colleagues/departments in a thoughtful manner.
• Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.
• Lives and breathes the Shangri-La Values.

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer. We believe in hiring a diverse workforce and committed to non-discrimination on any protected basis, or any other basis covered under applicable law.

We respect your privacy, and committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.shangri-la.com/careers, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, “personal data” shall have the meaning as given to it by applicable privacy or data protection laws.