Telecommunication Agent

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

Rixos Marina Abu Dhabi is seeking an efficient Telecommunications Agent to manage in-house call handling and ensure timely communication support for guests and staff. This role requires attention to detail, reliability and teamwork in a fast-paced hotel environment.

The position involves supervising call flows, maintaining telecom equipment, and coordinating with departments to fulfil service needs while upholding safety, quality and sustainability goals for the property.

Qualifications

• High School diploma or equivalent.
• Experience in telecommunications and supervision.
• Technical knowledge of telecom systems.
• Strong leadership and customer service skills.

Responsibilities

• Call Handling: Monitor and support call management.
• Equipment: Ensure proper functioning of telecom equipment.
• Reporting: Maintain call logs and performance reports.
• Coordination: Communicate with departments for service needs.

Skills

Telecommunications

Supervision

Leadership

Customer service

Telecom systems

Education

High School diploma or equivalent

Tools

Telecom equipment

Job description

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Position Summary

Rixos Marina Abu Dhabi is seeking an efficient Telecommunications Agent to be in-charged telephone operators and ensure timely communication support for guests and staff.

Key Responsibilities

• Call Handling: Monitor and support call management.


• Equipment: Ensure proper functioning of telecom equipment.


• Reporting: Maintain call logs and performance reports.


• Coordination: Communicate with departments for service needs.

Qualifications

Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.

Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.

Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.

Skills

• High School diploma or equivalent.


• Experience in telecommunications and supervision.


• Technical knowledge of telecom systems.


• Strong leadership and customer service skills.

Working Conditions

Full-time position

• Rotational shifts including evenings, weekends, and holidays