Telecommunication Agent (Russian Speaker)

AccorHotel; Ras Al Khaimah; On-site; AED 67,000 - 100,000; Full time

Job summary

AccorHotel in Ras Al Khaimah is seeking an Officer on a full-time shift to manage daily hotel operations. You will handle incident logs, guest requests, and communications, while coordinating with engineering and front-office teams.

Responsibilities include monitoring systems, processing emails, and ensuring service delays are escalated appropriately. A background in hospitality with English/Russian and Arabic language skills is preferred.

Qualifications

• Good spoken and written English and Russian.
• Able to read and speak Arabic and Russian.
• Computer knowledge with Windows and common software (POS or PMS).
• Knowledge of PBX and Voicemail, Call Accounting, and PMS systems.

Responsibilities

• Complete tasks on the Officer Shift Checklist and record incidents in the Officer Log.
• Report defects in broadband and telephone equipment to vendors.
• Attend to complaints and enquiries referred by the Communications Assistant.
• Highlight important events and instructions to the team and manage follow ups from previous shifts.
• Process hotel emails to the relevant departments for follow up and ensure timely responses.
• Monitor Guest Request Management system and flag service delays to departments.
• Verify call charges and PMS postings for accuracy, including broadband charges.
• Participate in trainings, daily briefings, and monthly departmental meetings.
• Maintain housekeeping standards and adhere to safety procedures.
• Monitor in-house TV channels and other equipment and report defects to Engineering.
• Keep records of inventory and rental equipment; tabulate daily/monthly traffic analysis.

Skills

English

Russian

Arabic

Education

O level / Diploma

Tools

PBX & Voicemail

Call Accounting

Guest Request Management

Property Management System (PMS)

Job description

• Complete the important tasks outlined on the Officer Shift Checklist to record and follow up all job related incidences in the Officer Log
• Report broadband and telephone equipment defects to the relevant vendors
• Attend to complaints and enquiries referred to by Communications Assistant
• Highlight important events special instructions and information to the team
• Handle follow ups passed over from the previous shift
• Handle and deliver the Hotels general emails to the relevant departments promptly for follow up
• Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
• Ensure Broadband charges tally with the Hotel PMS postings
• Conduct and attend trainings daily briefings and monthly departmental meetings when necessary
• Maintain good housekeeping standards and adhere to all safety and loss control procedures
• Monitor the functionality of in-house TV Channels Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
• Keep an accurate record of the inventory rental equipments and stock
• Tabulate daily and monthly traffic analysis report

Qualifications :

• At least 1 year of experience in the Hospitality/Service Industry preferred
• Good spoken and written English/Russian
• Able to read and speak Arabic/Russian
• Computer Knowledge i.e. well versed with windows internet explorer and word either POS or PMS system
• Excellent management planning decision making interpersonal communication and counselling skills.
• Possess knowledge of PBX and Voicemail system Call Accounting Guest Request Management and Property Management System
• Minimum O level education with 5 credits or Diploma

Remote Work :

No

Employment Type :

Full-time