Telecommunication Agent (Telephone Operator Russian Speaker)

AccorHotel; Ras Al Khaimah; On-site; AED 73,000 - 100,000; Full time

Job summary

AccorHotel in Ras Al Khaimah, United Arab Emirates, seeks an Officer to manage shift tasks, log incidents, and coordinate with departments. The role involves handling complaints, reporting defects, and ensuring accurate postings in PMS.

Strong Russian and Arabic language skills are required, along with solid PC knowledge. The candidate will support communications, monitor guest requests, and participate in daily briefings to maintain service quality.

Qualifications

• At least 1 year of experience in hospitality/service preferred.
• Russian language proficiency is compulsory.
• Able to read and speak Arabic and Russian.
• Computer knowledge: Windows, Internet Explorer, Word; POS or PMS systems.
• Strong planning, decision-making, interpersonal and counseling skills.
• Knowledge of PBX, Voicemail, Call Accounting, Guest Request Management and PMS.

Responsibilities

• Complete tasks on the Officer Shift Checklist and log incidents.
• Report equipment defects to vendors.
• Attend to complaints and inquiries referred by Communications Assistant.
• Highlight important events and information to the team.
• Handle follow ups from the previous shift.
• Deliver hotel emails to relevant departments for follow up.
• Monitor jobs in Guest Request Management and flag delays.
• Ensure accurate call charges/postings in PMS and Call Accounting.
• Maintain housekeeping standards and safety procedures.

Skills

Russian language

Arabic language

Interpersonal communication

Decision making

Planning

Education

O level with 5 credits or Diploma

Tools

Windows / Internet Explorer / Word

PBX and Voicemail

Guest Request Management

Property Management System (PMS)

Job description

• Complete the important tasks outlined on the Officer Shift Checklist to record and follow up all job related incidences in the Officer Log
• Report broadband and telephone equipment defects to the relevant vendors
• Attend to complaints and enquiries referred to by Communications Assistant
• Highlight important events special instructions and information to the team
• Handle follow ups passed over from the previous shift
• Handle and deliver the Hotels general emails to the relevant departments promptly for follow up
• Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
• Ensure Broadband charges tally with the Hotel PMS postings
• Conduct and attend trainings daily briefings and monthly departmental meetings when necessary
• Maintain good housekeeping standards and adhere to all safety and loss control procedures
• Monitor the functionality of in-house TV Channels Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
• Keep an accurate record of the inventory rental equipments and stock
• Tabulate daily and monthly traffic analysis report

Qualifications :

• At least 1 year of experience in the Hospitality/Service Industry preferred
• Good spoken and written Russian language compulsory
• Able to read and speak Arabic/Russian
• Computer Knowledge i.e. well versed with windows internet explorer and word either POS or PMS system
• Excellent management planning decision making interpersonal communication and counselling skills.
• Possess knowledge of PBX and Voicemail system Call Accounting Guest Request Management and Property Management System
• Minimum O level education with 5 credits or Diploma

Remote Work :

No

Employment Type :

Full-time