Hospitality Telecom Specialist

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

Rixos Marina Abu Dhabi is seeking an efficient Telecommunications Agent to manage in-house call handling and ensure timely communication support for guests and staff. This role requires attention to detail, reliability and teamwork in a fast-paced hotel environment.

The position involves supervising call flows, maintaining telecom equipment, and coordinating with departments to fulfil service needs while upholding safety, quality and sustainability goals for the property.

Qualifications

• High School diploma or equivalent.
• Experience in telecommunications and supervision.
• Technical knowledge of telecom systems.
• Strong leadership and customer service skills.

Responsibilities

• Call Handling: Monitor and support call management.
• Equipment: Ensure proper functioning of telecom equipment.
• Reporting: Maintain call logs and performance reports.
• Coordination: Communicate with departments for service needs.

Skills

Telecommunications

Supervision

Leadership

Customer service

Telecom systems

Education

High School diploma or equivalent

Tools

Telecom equipment

Job description

Rixos Marina Abu Dhabi is seeking an efficient Telecommunications Agent to manage in-house call handling and ensure timely communication support for guests and staff. This role requires attention to detail, reliability and teamwork in a fast-paced hotel environment.

The position involves supervising call flows, maintaining telecom equipment, and coordinating with departments to fulfil service needs while upholding safety, quality and sustainability goals for the property.