Tele caller

Dicetek LLC; Abu Dhabi; On-site; AED 33,000 - 61,000; Full time

Job summary

Dicetek LLC in Abu Dhabi is seeking energetic Telecallers to handle outbound and inbound calls for banking products and services. You will engage customers, explain features, and generate leads to support sales targets while maintaining CRM records and ensuring regulatory compliance.

We look for 1–3 years of telecalling or banking experience, strong English communication, and a target-driven mindset; Arabic is a plus, and basic computer skills are required.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Strong customer-handling and persuasion abilities.
• Good English communication; Arabic is an advantage.

Responsibilities

• Make outbound calls to existing and prospective customers regarding banking products and services.
• Explain product features, benefits, eligibility, and application processes clearly.
• Generate leads and support customer acquisition and sales targets.
• Handle customer queries and provide accurate information on banking services.
• Follow up with customers and maintain regular communication.
• Record customer interactions and update relevant information in the system.
• Ensure compliance with banking policies, regulatory requirements, and call quality standards.
• Escalate complex customer issues to the appropriate team when required.

Skills

Verbal communication

Interpersonal skills

Persuasion

English proficiency

Arabic (advantage)

Tools

CRM systems

Job description

Job Purpose

We are looking for energetic and customer-focused Telecallers to handle outbound and inbound calls for banking-related products and services. The role involves engaging with customers, understanding their requirements, providing accurate information, and supporting business growth.

Key Responsibilities

• Make outbound calls to existing and prospective customers regarding banking products and services.
• Explain product features, benefits, eligibility, and application processes clearly.
• Generate leads and support customer acquisition and sales targets.
• Handle customer queries and provide accurate information on banking services.
• Follow up with customers and maintain regular communication.
• Record customer interactions and update relevant information in the system.
• Ensure compliance with banking policies, regulatory requirements, and call quality standards.
• Escalate complex customer issues to the appropriate team when required.

Requirements

• 1–3 years of experience in telecalling, telesales, customer service, or banking.
• Banking/financial services experience is preferred.
• Excellent verbal communication and interpersonal skills.
• Strong customer-handling and persuasion skills.
• Good English communication; Arabic is an advantage.
• Comfortable working with targets and performance metrics.
• Basic computer skills and familiarity with CRM systems.