Technician Supervisor - Gaming Technicians

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 180,000 - 260,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island in Ras Al Khaimah is seeking a skilled Technician Supervisor to lead the Gaming Technicians team, oversee daily maintenance, respond to service calls, and ensure compliance with UAE gaming regulations.

The ideal candidate has 3–5 years of experience with electronic gaming machines, a technical diploma, and a track record of mentoring staff. The role offers on-site work, salary in AED, and a comprehensive benefits package.

Qualifications

• Diploma or technical certification in Electronics, Engineering, IT or related field.
• 3–5 years' experience in electronic gaming machines or gaming equipment maintenance.
• Experience in a lead or senior technician role within a regulated gaming environment.
• Strong understanding of hardware, software and networking for electronic gaming machines.
• Ability to work evenings, weekends and holidays as required.

Responsibilities

• Supervise daily activities of gaming technicians, ensuring timely response to service calls, repairs, and preventive maintenance.
• Monitor gaming machine performance and escalate issues as needed.
• Assign tasks and manage technician schedules to ensure adequate coverage across all shifts.
• Provide on-the-job training, coaching, and technical guidance to team members.
• Ensure all technical operations comply with UAE gaming regulations, Wynn Resorts' internal controls, and manufacturer specifications.
• Maintain accurate maintenance logs, machine configuration records, and regulatory documentation.
• Assist in coordinating with gaming equipment manufacturers and service providers for technical support and repairs.
• Monitor inventory levels of spare parts, tools, and consumables.
• Stay informed on new gaming technologies, system updates, and equipment enhancements.
• Support integration of new gaming platforms, cashless systems, and digital interfaces.
• Collaborate with IT, Surveillance, and Gaming Operations to maintain system connectivity and operational reliability.

Skills

Gaming maintenance

Team leadership

Hardware fundamentals

Networking basics

Shift flexibility

Education

Diploma or technical certification in Electronics/Engineering/IT

Job description

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is looking for a skilled Technician Supervisor to join our Gaming Technicians team.

Responsibilities

The primary duties and responsibilities of this role are:

• Supervise daily activities of gaming technicians, ensuring timely response to service calls, repairs, and preventive maintenance
• Monitor gaming machine performance, identifying recurring issues and escalating concerns as needed
• Assign tasks and manage technician schedules to ensure adequate coverage across all shifts
• Provide on-the-job training, coaching, and technical guidance to team members
• Ensure all technical operations comply with UAE gaming regulations, Wynn Resorts' internal controls, and manufacturer specifications
• Maintain accurate and up-to-date maintenance logs, machine configuration records, and regulatory documentation
• Assist in coordinating with gaming equipment manufacturers and service providers for technical support and repairs
• Monitor inventory levels of spare parts, tools, and consumables, ensuring availability for daily operations
• Stay informed on new gaming technologies, system updates, and equipment enhancements
• Support integration of new gaming platforms, cashless systems, and digital interfaces
• Collaborate with IT, Surveillance, and Gaming Operations to maintain system connectivity and operational reliability

About You

The ideal candidate for this position will have the following experience and qualifications:

• Diploma or technical certification in Electronics, Engineering, Information Technology, or related field (preferred)
• Minimum 3-5 years of experience in electronic gaming machines or gaming equipment maintenance
• Previous experience in a lead or senior technician role within a regulated gaming environment
• Strong understanding of electronic gaming machines and table game hardware, software, and networking fundamentals
• Ability to work evenings, weekends, and holidays based on operational needs

About Wynn Al Marjan Island's Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.