Guest Experience Host

Travel and Leisure co.; Ras Al Khaimah; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across regions

Great career development opportunities

Job summary

Travel Leisure Co in Ras Al-Khaimah is seeking a Guest Experience Host to greet and register owners and guests, provide local area information, and handle department paperwork. You will use phones, faxes, and computers and assist in the tour qualification process to generate qualified prospects for our sales centres.

You will meet guests in person, build rapport, and coordinate with resort operations to ensure a seamless check-in experience.

Qualifications

• Previous experience in a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic self-motivated and positive individual.
• Arabic and English.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Responsibilities

• Greeting and registering of owners and guests.
• Providing information on local area attractions.
• Completion of all department-related paperwork.
• Using all communication equipment including telephones facsimiles and computers.
• Assist in the tour generation process to ensure that prospects meet the Companys tour qualification specifications.
• Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream.
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered.
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process.
• Clearly articulate the benefit of travelling within Travel & Leisure s community.
• Meet targets and KPI s as set by the business.
• This role requires you to be available for weekend and public holiday shifts.]
• Greeting and registering of owners and guests.
• Providing information on local area attractions.
• Completion of all department-related paperwork.
• Using all communication equipment including telephones facsimiles and computers.
• Assist in the tour generation process to ensure that prospects meet the Companys tour qualification specifications.
• Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream.
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered.
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process.
• Clearly articulate the benefit of travelling within Travel & Leisure s community.
• Meet targets and KPI s as set by the business.
• This role requires you to be available for weekend and public holiday shifts.

Skills

Arabic

English

Excellent communicator

Interpersonal skills

Genuine passion for customer service

Immaculate presentation

High computer literacy

Tools

PMS systems (Hirum Fidelio Opera)

Job description

We Put the World on Vacation Travel Leisure Co is the world s leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands Our dedicated associates help the company achieve its mission to put the world on vacation Innovation and growth keep our work interesting and fun Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide

GO WHERE YOU GROW Discover a career fuelled by possibility at Accor Vacation Club

If you love meeting new people and have an enthusiastic approach to delivering excellent customer service join our team at Ras Al-Khaimah as a Guest Experience Host amp Face-to-Face Lead Generator today

How You ll Shine

• Greeting and registering of owners and guests
• Providing information on local area attractions
• Completion of all department-related paperwork
• Using all communication equipment including telephones facsimiles and computers
• Assist in the tour generation process to ensure that prospects meet the Company s tour qualification specifications
• Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process
• Clearly articulate the benefit of travelling within Travel amp Leisure s community
• Meet targets and KPI s as set by the business
• This role requires you to be available for weekend and public holiday shifts

How You ll Be Rewarded

Build your career with a value-driven organisation that promotes continual growth and development for its people

• Professional development funding
• Discounted hotel stays across Australia Fiji and New Zealand
• Great career development opportunities

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co Here you ll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another We re always looking ahead to what s next and how we can strengthen our business its neighboring communities and the customer experience Join our global team and build a career where memories start with you

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class

If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to MyCEMAIL ADDRESS including the title and location of the position for which you are applying

What You ll Bring

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic self-motivated and positive individual
• Arabic and English
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system Hirum Fidelio Opera etc is advantageous
• Have the ability to recognise and solve problems in the workplace
• Ability to work a flexible schedule including nights weekends public and school holidays

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Arabic and English
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous
• Have the ability to recognise and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays