IT Support Analyst

SARA TECHNICAL SERVICES; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

SARA TECHNICAL SERVICES seeks an IT Support Analyst to be the eyes, ears, and hands of our IT operations. With over 300 users across 70 locations worldwide, you will ensure smooth tech experiences, going beyond issue fixation to drive real business value.

You will deliver device setup, troubleshooting, and support across laptops, desktops, mobile devices, POS, and Office 365, while maintaining network connectivity and collaborating with internal teams and vendors.

Qualifications

• Fluent in English, written and spoken.
• 2–3 years of hands-on IT support in a multi-site environment.
• Experience with Office 365 and Windows OS.
• Familiar with retail POS setups.
• Willing to travel to showrooms and warehouses within the UAE.

Responsibilities

• Deliver a seamless IT experience to employees across locations.
• Setup devices and troubleshoot hardware and software issues.
• Support laptops, desktops, mobile devices, POS, and Office 365.
• Maintain network connectivity (LAN/WLAN) and conference room systems.
• Identify recurring issues and design scalable solutions.
• Monitor system health, alerts, and patch schedules.
• Collaborate with internal teams and external vendors.
• Own IT processes during critical operations and ensure uptime.
• Travel to showrooms and warehouses to support local operations.
• Participate in cross-functional IT initiatives.

Skills

Strong Communicator

Help Desk Pro

Problem Solver

Multi-Tasker & Prioritizer

Tech-Savvy

Field-Ready

Ownership Mentality

Collaborator

Continuous Learner

Tools

Office 365

Windows OS

Retail POS setups

Remote access tools

Network devices

Job description

Genuine is the way authenticity is at the heart of everything we do We believe in staying true to our values fostering open collaboration and continuously pushing ourselves to reach new heights By being our genuine selves we create a culture where ideas flow connections deepen and great results follow If you re passionate about technology love solving problems and want to be part of a team that values real impact over quick fixes this opportunity is for you

We re looking for an IT Support Analyst who s ready to be the eyes ears and hands of our IT operations With over 300 users across 70 locations worldwide your role will be critical in ensuring smooth tech experiences not just for the sake of fixing issues but to drive real business value

This is more than an IT support role it s a chance to be part of something bigger to grow your skills and to create lasting change in how people work and connect

What You ll Do

Deliver a seamless IT experience to employees across all our locations from device setup to tech troubleshooting and everything in between

• Laptops desktops mobile devices
• POS systems and Office 365 suite
• Network connectivity LAN WLAN
• Conference room equipment and telephony systems

Proactively identify recurring issues and design smarter scalable solutions

Monitor system health manage alerts and maintain patch update schedules

Partner with internal teams and external vendors to support day-to-day operations and special projects

Own IT processes during critical operations like stock counts ensuring everything from PDAs to networks are functioning without fail

Travel to our showrooms and warehouses when needed to support local operations

Participate in cross-functional initiatives where IT plays a strategic role

What You ll Bring

• Strong Communicator Fluent in English spoken and written with the ability to clearly explain tech issues to non-technical users
• Help Desk Pro 2 3 years of hands-on IT support experience in a multi-site environment ideally retail or service-oriented
• Problem Solver You don t just fix issues you get to the root cause learn from it and improve the process
• Multi-Tasker amp Prioritizer You know how to manage SLAs triage tickets effectively and respond with both urgency and strategy
• Tech-Savvy You re familiar with systems like Office 365 Windows OS network devices remote access tools mobile devices and retail POS setups
• Field-Ready You re flexible mobile and can support our locations across the UAE when needed
• Ownership Mentality You treat every IT issue like your own and you follow through until it s fully resolved
• Collaborator You ve worked with external vendors support providers and cross-functional teams to deliver seamless solutions
• Continuous Learner You stay updated on the latest technologies and strive to grow your skills constantly

Why Join Us

• Learning Development amp Performance Excellence access to eLearning educational programs and personalized development plans designed to fuel career growth Our structured journeys are supported by an AI-driven talent management system that connects performance and potential directly to rewards
• Wellbeing amp Coaching on-demand mental health coaching and perks that support balance and resilience
• SARA Cares initiatives that extend to education and other human-centered benefits beyond work

All benefits and programs are subject to company policy and eligibility criteria

Ready to help us elevate our supply chain operations through smarter tools cleaner processes and empowered teams

Let s make it happen

owth is encouraged