Customer Support Specialist — Entry Level

TASC Outsourcing; Abu Dhabi; On-site; AED 39,000 - 73,000; Full time

Job summary

TASC Outsourcing in Abu Dhabi is seeking a Call Center Agent to handle inbound and outbound calls, delivering accurate information and maintaining detailed customer records.

Freshers are welcome; strong verbal communication and basic computer skills are essential. The role requires following scripts and meeting service targets, with potential shift flexibility to support business needs.

Qualifications

• High school, diploma, or bachelor’s degree required.
• Freshers can apply.
• Excellent verbal communication.
• Basic computer knowledge.
• Customer-service mindset and willingness to learn.
• Ability to work in shifts, if required.

Responsibilities

• Handle inbound and outbound customer calls.
• Respond to inquiries professionally and politely.
• Provide accurate information on products, services, and processes.
• Resolve basic customer concerns and escalate complex issues.
• Maintain accurate call records and customer details.
• Follow scripts, SOPs, and service-quality standards.
• Meet basic call handling, response-time, and customer-service targets.

Skills

Customer Service

Call Center

Contact Center

Customer Support

Inbound Calls

Outbound Calls

Telephone Etiquette

Communication Skills

Complaint Handling

CRM

Data Entry

Customer Experience

Problem Solving

MS Office

Education

High school / diploma / bachelor's degree

Tools

CRM

MS Office

Job description

TASC Outsourcing in Abu Dhabi is seeking a Call Center Agent to handle inbound and outbound calls, delivering accurate information and maintaining detailed customer records.

Freshers are welcome; strong verbal communication and basic computer skills are essential. The role requires following scripts and meeting service targets, with potential shift flexibility to support business needs.