Call Center Agent – Hiring UAE National

TASC Outsourcing; Abu Dhabi; Vor Ort; AED 56.000 - 89.000; Vollzeit

Zusammenfassung

TASC Outsourcing in Abu Dhabi is seeking a customer service representative to handle inbound and outbound calls, assist customers with inquiries, and provide accurate information on products and services. The role requires following SOPs and maintaining customer records, with a focus on meeting service targets.

Freshers are welcome to apply. Ideal candidates have basic computer skills and a customer-service mindset, with strong communication and polite demeanor to professionally respond to

Qualifikationen

• High school diploma or higher; freshers welcome.
• Basic computer knowledge and willingness to learn.
• Customer-service mindset and ability to follow scripts.

Aufgaben

• Handle inbound and outbound customer calls.
• Respond to inquiries professionally and politely.
• Provide accurate information on products, services, and processes.
• Resolve basic customer concerns and escalate complex issues when required.
• Maintain accurate call records and customer details.
• Follow scripts, SOPs, and service-quality standards.
• Meet basic call handling, response-time, and customer-service targets.

Kenntnisse

Communication

Customer service mindset

Freshers welcome

Basic computer knowledge

Ausbildung

High school / diploma / bachelor’s

Jobbeschreibung

• Handle inbound and outbound customer calls.
• Respond to customer inquiries professionally and politely.
• Provide accurate information on products, services, and processes.
• Resolve basic customer concerns and elevate complex issues when required.
• Maintain accurate call records and customer details.
• Follow scripts, SOPs, and service-quality standards.
• Meet basic call handling, response-time, and customer-service targets.

Requirements

• High school / diploma / bachelor's degree.
• Freshers can apply.
• Basic computer knowledge.
• Customer-service mindset and willingness to learn.