Team Leader - Warehouse Operations

Al Tayer Group Career site; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Al Tayer Insignia is seeking a Team Leader – Warehouse Operations for a 1-year fixed-term contract in Dubai. The role supports outbound e-commerce order fulfilment, troubleshooting pick/pack/dispatch, and ensuring SLA adherence, with responsibilities spanning inventory accuracy, VIP order handling, and safe working practices.

The ideal candidate has 2–3 years of relevant experience, solid knowledge of ecommerce outbound processes, basic MS Office and strong written communication, and familiarity

Qualifications

• 2–3 years relevant experience.
• Knowledge of ecommerce outbound operations.
• Basic MS Office and written communication skills.
• Working knowledge of warehouse management system.

Responsibilities

• Manage and resolve inventory discrepancies from customer orders.
• Coordinate with warehouse inventory for resolutions.
• Log customer order issues in Salesforce for timely resolution.
• Ensure order picking and packing aligns with SLA.
• Assist Personal Shoppers in VIP orders by reserving stock.
• Support in BOL creation and transfers between Brick and Mortar.
• Coach team to improve performance and quality.
• Maintain HSE practices and safe working methods.

Skills

Ecom outbound

MS Office

Written communication

Tools

Warehouse management system

Sales Force

Job description

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Job Description

Team Leader – Warehouse Operations | 1-Year Fixed-Term Contract
Job Purpose

To support Warehouse Supervisor/Store Keeper in the Ecom Outbound operations, by managing the trouble shooting activities related to pick, pack and dispatch operations and to ensure customer order fulfilment within agreed SLA

Responsibilities

• Manage and resolve the inventory related discrepancies identified from the customer orders
• Liaise with warehouse inventory team to get resolution for inventory discrepancies
• Report customer order related issues in Sales Force application for timely resolution and for future reference
• Ensure order picking and packing flow in line with warehouse order handover SLA
• Assist the Personal Shoppers in fulfilling VIP customer orders by reserving the stocks on request
• Assist in BOL creation and communications related to Brick and Mortar transfers
• Guide and motivate subordinates to enhance performance and produce quality work
• Maintain HSE practices in the working environment in order to minimize the opportunity of damage of property and injury to self and colleagues. Ensure self and team conduct tasks in a safe manner in line with HSE processes defined by the company.
• Implement excellent housekeeping standards within the area of operations

Qualifications

Years of Experience

• 2-3 years relevant experience

Knowledge and Skills

• Good Knowledge in Ecom outbound operations gained through formal training or work experience
• Basic MS office knowledge and written communication
• Working knowledge in Warehouse management system