TEAM LEADER - QUALITY ASSURANCE

STAR SERVICES LLC; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

STAR SERVICES LLC is seeking a QA leader to direct the Quality Assurance function within the Handover department. You will guide QA Engineers and consultants, ensure properties meet quality standards and regulatory requirements, and manage handover readiness and customer experience.

You will coordinate with PMs, construction teams, and CRM to provide required drawings, documents, and QA reports. Strong leadership and communication are essential to drive continuous improvement and timely

Qualifications

• Minimum 5–10 years in Quality Assurance, construction, property handover or real estate.
• 5+ years in QA supervisory or managerial role.
• Strong knowledge of construction quality standards, inspections, snagging and handover processes.

Responsibilities

• Coordinate with Project Management and Construction teams to ensure resources for milestones and QA objectives.
• Conduct regular site inspections to ensure QA Engineers comply with standards and procedures.
• Review BOQs, snag lists and inspection reports before submission to Commercial team.
• Ensure handover properties are ready within required turnaround times and documents are complete.
• Organize weekly coordination meetings and deliver QA training for engineers.

Skills

Quality Assurance

Project Coordination

Stakeholder Management

Leadership

Communication

Problem Solving

Team Management

Planning & Organizing

Time Management

Attention to Detail

Education

Bachelor's Degree in Civil Engineering

Bachelor's Degree in Architecture

Bachelor's Degree in Construction Management

Master's Degree or professional certification (advantage)

Tools

MS Office

Quality reporting tools

Job description

Job Purpose

Lead and manage the Quality Assurance QA function within the Handover department by providing strategic direction technical expertise and guidance to the QA team Ensure all properties meet the organization s quality standards regulatory requirements and handover timelines while delivering an excellent customer experience

Job Dimensions

Direct ReportsQA EngineersSenior QA Engineers if applicable Indirect ReportsOutsourced QA InspectorsSite Inspectors where applicable

Key Accountabilities

Functional Accountabilities

Coordinate with Project Management and Construction teams to ensure resources are available for contractors to achieve project milestones and quality objectives Conduct regular site inspections to ensure QA Engineers comply with company quality standards policies and procedures Guide QA Engineers and consultants during pre-inspections to ensure properties meet the required quality standards before handover Ensure QA Engineers follow Standard Operating Procedures SOPs while conducting inspections preparing inspection reports and developing Bills of Quantities BOQ Review and verify BOQs snag lists and inspection reports before submission to the Commercial team Ensure properties scheduled for handover are fully inspected compliant and ready within the required turnaround time Review and approve completion documents submitted by contractors and subcontractors Conduct weekly coordination meetings with project teams and consultants to review quality issues delays and corrective actions Monitor attendance and performance of outsourced QA personnel and review monthly reports Review and approve customer appointment requests through the company s customer application or handover management system Handle escalated customer concerns related to quality and handover ensuring timely resolution and customer satisfaction Organize and deliver periodic technical and quality training for QA Engineers Coordinate with Customer Relationship Management CRM teams by providing required project drawings documents and technical information Ensure all handover documentation including drawings warranty certificates operation manuals and project records is received from the Project Management team Maintain accurate records of inspections snagging reports handover status and project history and provide regular updates to management Ensure a seamless and professional customer journey throughout the property handover process

Policies Systems Processes

Procedures

Follow all departmental policies procedures Standard Operating Procedures SOPs and quality management systems Ensure work is performed in a controlled consistent and compliant manner Demonstrate commitment to organizational values ethics integrity and professional conduct Continuous ImprovementIdentify opportunities to improve quality processes inspection methods customer satisfaction productivity and operational efficiency Recommend and implement process improvements aligned with industry best practices and organizational objectives ReportingPrepare and submit timely and accurate operational reports quality metrics inspection summaries and management reports as required Monitor KPIs related to quality inspections handover readiness customer satisfaction and team performance

Frameworks Boundaries

Decision-Making Authority

Operate within the organization s policies governance framework delegated authority and applicable regulatory requirements Make operational decisions in accordance with the approved authority matrix and departmental guidelines

Qualifications

Experience

Minimum QualificationBachelor s Degree in Civil Engineering Architecture Construction Management or a related discipline Master s Degree or relevant professional certification is an advantage Minimum Experience5 10 years of experience in Quality Assurance Construction Property Handover or Real Estate Minimum 3 years in a supervisory or managerial role Strong knowledge of construction quality standards inspections snagging and handover processes Experience in residential commercial or mixed-use developments Proficiency in Microsoft Office Suite and quality reporting tools Strong communication leadership problem-solving and stakeholder management skills

Technical Competencies

Quality Assurance Quality Control QA QC Property Handover ManagementBuilding Inspection SnaggingBills of Quantities BOQ Construction Drawings InterpretationSOP ComplianceRisk AssessmentCustomer Handover ManagementProject CoordinationQuality Reporting DocumentationMS Office Excel Word PowerPoint

Behavioural Competencies

LeadershipTeam ManagementCustomer FocusDecision MakingPlanning & OrganizingProblem SolvingCommunication & Interpersonal SkillsAccountabilityCollaborationContinuous ImprovementTime ManagementAttention to Detail