Engineer - Managed Services

Convergint System Integrations LLC S.O.C; Dubai; On-site; AED 420,000 - 640,000; Full time

Job summary

Convergint System Integrations LLC S.O.C. is seeking an Engineer – Managed Services in the UAE to lead technical support and manage service delivery across MEA.

You will coordinate with the Operations Manager and Managed Services team to ensure high-quality service, drive technical excellence, and deliver projects on time. The role demands strong leadership, deep security services knowledge, and hands-on experience with design, deployment, and maintenance of managed services.

Qualifications

• Bachelor's degree in engineering or IT is required.
• Project Management skills are essential; certification will be an asset.
• 8-10 years’ experience in project management in security services companies.
• Must have extensive knowledge of UAE.
• Detailed-oriented, excellent communication and presentation skills, customer orientation.
• Highly technical.

Responsibilities

• Ensure teams follow correct procedures, policies, and documentation for Managed Services.
• Guide the team through troubleshooting, testing and implementation stages and review work.
• Provide direction and technical expertise in design, development and systems integration as needed.
• Make quick decisions and solve technical problems to maintain efficient maintenance deployment.
• Identify resource and equipment requirements, capacity planning, and manage software/hardware availability.
• Provide technical training to teams and act as a technical mentor.
• Regular site visits under AMC to ensure system runs smoothly.
• Check routine Preventative Maintenance and technical scope of work.
• Conduct internal quality inspections for Managed Services activities.
• Conduct technical site surveys for Managed Services requests.
• Prepare technical guidelines for the Managed Services team.
• Evaluate team members' technical performance quarterly.
• Oversee overall technical performance of the team.
• Develop and maintain a remote Managed Services program.
• Ensure efficiency of the Managed Services teams.
• Oversee technical handover to Managed Services teams.
• Arrange resources and assist in solving technical problems on/off-site as needed.
• Evaluate tender technical specifications.
• Attend and build Client and Vendor relationships.

Skills

Project Management

Security services knowledge

Education

Bachelor of Engineering or IT

Job description

Build a career where values meet worldwide opportunity.

Job Description: Engineer – Managed Services Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Engineer – Managed Services to join our amazing culture. As the Engineer – Managed Services, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Engineer – Managed Services.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Job Title

Engineer – Managed Services

Reporting Line

Reports to: Operations Manager – Managed Services MEA

Department / Business Unit

Managed Services

Work Location

MEA

Job Purpose

Main key contact for technical clarification in Managed Services and responsible for all technical communication. Involved in the development of technical skills of the Managed Services team. Arrange for resources and help in solving technical problems as and when needed. Evaluates technical capabilities of Managed Services field teams. Provides technical expertise and helps in developing our field team technical skillsets.

What you’ll do

• Must ensure teams follow the correct procedures, policies, and documentation requirements across Managed Services duration.
• Able to guide the team through the troubleshooting, testing and implementation stages and review the completed work effectively.
• Provide direction and technical expertise in design, development and systems integration where required.
• Able to make quick decisions and solve technical problems to provide an efficient environment for maintenance implementation.
• Identify resource and equipment requirements, efficient capacity planning, and manage software and hardware availability.
• Must provide technical training to teams when required and serve as a technical mentor to team members.
• Regular site visits under AMC and make sure the system is running smoothly.
• Checking the regular routine for Preventative Maintenance and the technical scope of work.
• Conduct internal quality inspection for Managed Services activities.
• Conduct technical site surveys for Managed Services requests.
• Prepare technical guidelines for the Managed Services team.
• Technical performance evaluation of team members to be done every quarter.
• In control of the overall technical performance of the team.
• Develop and maintain a remote Managed Services program.
• Ensures the efficiency of the Managed Services teams.
• Oversees the technical handover to Managed Services teams.
• Arrange for resources and help in solving technical problems on and offsite as and when needed.
• Evaluates tender technical specifications.
• Attends and build Client and Vendor relationships.

What You’ll Need

• Bachelor of Engineering or IT as minimum.
• Project Management skills are essential; certification will be an asset.
• 8-10 years’ experience in project management in security services companies.
• Must have extensive knowledge of UAE.
• Detailed-oriented, excellent communication and presentation skills, customer orientation.
• Highly technical.

Equal Opportunity

Convergint is an Equal Opportunity Employer. Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.