Team Leader Cargo

Velora; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Velora in Abu Dhabi operates within a high-standard guest experience and safety framework. We seek a capable supervisor to oversee daily operations and lead a small team toward delivering exceptional service for Etihad and other airlines.

You will work independently or as a team lead, ensuring adherence to SOPs, coordinating with staff and airlines, and maintaining accurate task documentation to support safe, efficient operations in a fast-paced environment.

Qualifications

• Secondary / High school level education.
• Minimum 3 years’ experience in the relevant area.
• Valid UAE Driving License (Airside Roles only).

Responsibilities

• Plan, update and supervise activities to ensure safe and professional delivery of service for Etihad and other Airlines in line with SLAs and quality standards.
• Drive employee engagement and a high-performance culture by being a role model that emphasizes empowerment, communication, quality, productivity & goal attainment.
• Ensure all SOPs are adhered to at all times by yourself and your team, ensuring a safe and secure operation.
• Encourage consistency and collaboration through clear communication at all levels, including team briefings and reporting.
• Ensure that all task documentation is accurately completed.
• Proactively work towards connecting guests and bags effectively.
• Operate safely in compliance with procedures, and report safety, security and service occurrences using established reporting procedures.

Skills

Team leadership

Operational oversight

Safety compliance

Education

Secondary education

Job description

Select how often (in days) to receive an alert:

To give supervisory oversight in specific areas of the Abu Dhabi Airport operation and deliver a superior guest experience and ensure the highest levels of safety. This team member will support and execute the delivery of the daily operation. The role work independently or as the leader of a small team to deliver against all performance and safety KPI.

JOB ACCOUNTABILITIES

• Plan, update and supervise activities in order to ensure the safe and professional delivery of service for Etihad and Other Airlines’ in line with the defined SLAs and quality standards
• Drive employee engagement and a high-performance culture by being a role model that gives emphasis to empowerment, communication, quality, productivity & goal attainment.
• Ensuring that all SOPS are adhered to at all times both by yourself and your team members allowing for a safe and secure operation.
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include delivering team briefings, and completion of relevant reports.
• Ensure that all documentation pertaining to the tasks performed are accurately completed.
• Proactively work towards the connection of all Guests and Bags.
• Ensure they operate safely in compliance with applicable procedures and instructions. Report safety, security and service occurrences, errors, hazards and near misses utilizing the established reporting procedures

Education & Experience

• Secondary / High school level education
• Minimum 3 years’ experience in the relevant area
• Valid UAE Driving License (Airside Roles only)