Team Leader Cargo

Velora Aviation; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Velora Aviation in Abu Dhabi seeks a Supervisory Operations Lead to oversee areas of airport operation, delivering a safe and high-quality guest experience while guiding a small team to meet performance KPIs.

You will plan and supervise daily activities, ensure SOPs and safety compliance, document tasks, coordinate guest and baggage flow, and report on safety and service occurrences, with a UAE driving license required.

Qualifications

• Supervisory or team lead experience in airline or airport operations.
• Experience delivering safe, compliant guest services.
• Proficiency in SOPs and reporting.
• Valid UAE Driving License (Airside roles).
• Strong communication and leadership skills.

Responsibilities

• Plan and supervise daily operations to ensure safety and service quality.
• Lead small teams and drive engagement and performance.
• Enforce SOPs and safety procedures at all times.
• Coordinate with stakeholders and report on KPI.
• Ensure accurate documentation of tasks and incidents.
• Facilitate guest and baggage flow with security.

Skills

Supervisory experience

Safety compliance

SOPS adherence

Team leadership

Operations coordination

Guest service focus

Education

Secondary/High school

Valid UAE Driving License

Job description

Job Description:

Job Purpose

To give supervisory oversight in specific areas of the Abu Dhabi Airport operation and deliver a superior guest experience and ensure the highest levels of safety. This team member will support and execute the delivery of the daily operation. The role work independently or as the leader of a small team to deliver against all performance and safety KPI.

Job Accountabilities

• Plan, update and supervise activities in order to ensure the safe and professional delivery of service for Etihad and Other Airlines’ in line with the defined SLAs and quality standards
• Drive employee engagement and a high-performance culture by being a role model that gives emphasis to empowerment, communication, quality, productivity & goal attainment.
• Ensuring that all SOPS are adhered to at all times both by yourself and your team members allowing for a safe and secure operation.
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include delivering team briefings, and completion of relevant reports.
• Ensure that all documentation pertaining to the tasks performed are accurately completed.
• Proactively work towards the connection of all Guests and Bags.
• Ensure they operate safely in compliance with applicable procedures and instructions. Report safety, security and service occurrences, errors, hazards and near misses utilizing the established reporting procedures

Education & Experience

• Secondary / High school level education
• Minimum 3 years’ experience in the relevant area
• Valid UAE Driving License (Airside Roles only)