Cargo Operations Team Lead - Safety & Service

Velora; Abu Dhabi; Vor Ort; AED 67.000 - 100.000; Vollzeit

Zusammenfassung

Velora in Abu Dhabi operates within a high-standard guest experience and safety framework. We seek a capable supervisor to oversee daily operations and lead a small team toward delivering exceptional service for Etihad and other airlines.

You will work independently or as a team lead, ensuring adherence to SOPs, coordinating with staff and airlines, and maintaining accurate task documentation to support safe, efficient operations in a fast-paced environment.

Qualifikationen

• Secondary / High school level education.
• Minimum 3 years’ experience in the relevant area.
• Valid UAE Driving License (Airside Roles only).

Aufgaben

• Plan, update and supervise activities to ensure safe and professional delivery of service for Etihad and other Airlines in line with SLAs and quality standards.
• Drive employee engagement and a high-performance culture by being a role model that emphasizes empowerment, communication, quality, productivity & goal attainment.
• Ensure all SOPs are adhered to at all times by yourself and your team, ensuring a safe and secure operation.
• Encourage consistency and collaboration through clear communication at all levels, including team briefings and reporting.
• Ensure that all task documentation is accurately completed.
• Proactively work towards connecting guests and bags effectively.
• Operate safely in compliance with procedures, and report safety, security and service occurrences using established reporting procedures.

Kenntnisse

Team leadership

Operational oversight

Safety compliance

Ausbildung

Secondary education

Jobbeschreibung

Velora in Abu Dhabi operates within a high-standard guest experience and safety framework. We seek a capable supervisor to oversee daily operations and lead a small team toward delivering exceptional service for Etihad and other airlines.

You will work independently or as a team lead, ensuring adherence to SOPs, coordinating with staff and airlines, and maintaining accurate task documentation to support safe, efficient operations in a fast-paced environment.