Team Lead Implementation & Hotel Setup – Dubai

dailypoint™ - The CDP for CRM & Loyalty; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

dailypoint in Dubai is seeking a hands-on Team Lead Implementation & Hotel Setup to drive onboarding for new hotel customers. You will lead a Dubai-based team of implementation specialists, solve complex setup challenges and support go-lives.

You will combine people leadership with project ownership, technical understanding and excellent customer communication, ensuring successful, scalable hotel technology deployments.

Qualifications

• At least five years of experience in SaaS implementation, hospitality technology, hotel systems or a comparable environment.
• Proven experience leading or mentoring an implementation, onboarding or project team.
• Hands-on mindset and willingness to work directly on customer setups.
• Strong knowledge of implementation methodologies, project management and customer onboarding.
• Experience with hotel technology such as PMS, CRM, CDP, loyalty, marketing automation or system integrations.
• Knowledge of OPERA or OPERA Cloud would be a strong advantage.
• Excellent organizational, analytical and problem-solving skills.
• Ability to manage demanding international customers and complex project situations.
• Clear, professional and solution-oriented communication.
• Fluent English; German or Arabic would be an advantage.
• Willingness to travel within the Middle East and internationally when required.

Responsibilities

• Lead, coach and develop the Dubai-based Setup Team
• Plan and manage team capacity, priorities and customer implementation schedules
• Take operational responsibility for selected customer projects
• Coordinate kick-offs, system configuration, data migration, testing, training and go-live
• Ensure projects are delivered on time, within scope and according to dailypoint quality standards
• Identify project risks early and initiate appropriate corrective actions
• Act as an escalation point for customers and internal stakeholders
• Work closely with Customer Success, Product Management, Development, Support and Integration teams
• Continuously improve implementation processes, documentation, templates and quality controls
• Establish clear KPIs and provide transparent reporting on project status, workload, risks and performance
• Support the onboarding and professional development of new team members

Skills

SaaS implementation

Hospitality technology

Team leadership

Project management

Customer onboarding

OPERA / OPERA Cloud

English fluency

Travel willingness

Tools

OPERA / OPERA Cloud

Job description

Location: Dubai, UAE | Full-time | Hospitality Technology

About dailypoint

Team Lead Implementation & Hotel Setup

Location: Dubai, UAE | Full-time | Hospitality Technology

About dailypoint

dailypoint™ is a leading Central Data Management, CRM and Data Platform created specifically for the hospitality industry. Our technology enables hotels and hotel groups to build a Central Guest Profile by consolidating, cleaning and synchronizing guest data across their technology landscape.

With more than 200 integrations and a comprehensive suite of solutions covering CRM, loyalty, marketing automation, guest communication and data management, we help hotels become truly guest-centric.

As we continue to expand across the Middle East and internationally, we are looking for a strong and hands‑on leader for our Setup Team in Dubai.

The Role

As Team Lead Implementation & Hotel Setup, you will lead a team of approximately five implementation specialists responsible for successfully onboarding new hotel customers.

This is not a purely managerial position. You will actively participate in customer implementations, solve complex setup challenges and support your team during critical project phases and go‑lives.

You will combine people leadership with project ownership, technical understanding and excellent customer communication.

Your Responsibilities

• Lead, coach and develop the Dubai-based Setup Team
• Plan and manage team capacity, priorities and customer implementation schedules
• Take operational responsibility for selected customer projects
• Coordinate kick‑offs, system configuration, data migration, testing, training and go‑live
• Ensure projects are delivered on time, within scope and according to dailypoint quality standards
• Identify project risks early and initiate appropriate corrective actions
• Act as an escalation point for customers and internal stakeholders
• Work closely with Customer Success, Product Management, Development, Support and Integration teams
• Continuously improve implementation processes, documentation, templates and quality controls
• Establish clear KPIs and provide transparent reporting on project status, workload, risks and performance
• Support the onboarding and professional development of new team members

What We Are Looking For

• At least five years of experience in SaaS implementation, hospitality technology, hotel systems or a comparable environment
• Proven experience leading or mentoring an implementation, onboarding or project team
• A genuinely hands‑on mindset and the willingness to work directly on customer setups
• Strong knowledge of implementation methodologies, project management and customer onboarding
• Experience with hotel technology such as PMS, CRM, CDP, loyalty, marketing automation or system integrations
• Knowledge of OPERA or OPERA Cloud would be a strong advantage
• Excellent organizational, analytical and problem‑solving skills
• Confidence in managing demanding international customers and complex project situations
• Clear, professional and solution‑oriented communication
• Fluent English; German or Arabic would be an advantage
• Willingness to travel within the Middle East and internationally when required

What Success Looks Like

• Customers experience a structured, professional and reliable implementation
• Projects reach go‑live on schedule and at the expected quality level
• Risks and dependencies are identified before they become escalations
• The team works with clear priorities, ownership and accountability
• Processes become more scalable without losing the personal customer approach
• You lead from the front and step in whenever your expertise is needed

What We Offer

• A key leadership role in our growing Dubai office
• The opportunity to build and shape a high‑performing regional implementation team
• An international working environment with customers and colleagues across multiple markets
• Direct responsibility and short decision‑making paths
• A modern hospitality technology platform with significant growth potential
• The opportunity to contribute to dailypoint’s expansion across the Middle East and Asia
• Competitive compensation aligned with experience and qualifications

Ready to Lead—and Get Things Done?

If you are an experienced hospitality-technology professional who enjoys developing people while remaining close to customers, systems and projects, we would love to hear from you.