Team Lead - Housekeeping - Jumeirah Dar Al Masyaf

Jumeirah; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Company-provided shared accommodation

Colleague discounts on food, beverage,

hotel stays worldwide

Healthcare and life insurance

Job summary

Jumeirah Dar Al Masyaf seeks a Team Lead - Housekeeping to oversee daily housekeeping operations and lead a diverse team in a luxury resort setting. You will motivate staff, manage schedules, inventories, and ensure adherence to high hospitality standards.

The ideal candidate has 2–3 years in international hospitality, strong MS Office and Opera (Cloud) skills, and a hospitality diploma or degree. This role offers competitive benefits within a premium Jumeirah property network.

Qualifications

• 2–3 years of experience in hospitality, preferably with an international company.
• Experience in international capacity and understanding of cultural differences.
• Strong knowledge of Microsoft Office and Opera (Cloud).
• Diploma/Degree in Hospitality Industry.

Responsibilities

• Oversee day-to-day housekeeping activities and lead the team with compassion and integrity.
• Develop and implement timelines, delegate tasks, and brief staff across departments.
• Manage stock, inventories, vendor directories, and contract agreements.
• Report operational problems and incidents to the Supervisor.
• Address guest inquiries and complaints professionally and record relevant details.

Skills

Team leadership

Guest relations

Microsoft Office

Opera (Cloud)

Education

Hospitality diploma/degree

Tools

Opera (Cloud)

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Madinat Jumeirah

Set along a two-kilometer stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Team Lead - Housekeeping tojoin Jumeirah Dar Al Masyaf.

The main duties and responsibilities of this role include:

• Oversee day-to-day activities, motivate and guide the team to achieve goals, and lead by example with compassion, honesty, and integrity.
• Develop and implement timelines, delegate tasks, and brief staff on duties across various departments.
• Manage stock, inventories, vendor directories, and contract agreements.
• Report operational problems, conflicts, incidents, and technical glitches to the Supervisor.
• Address guest enquiries and complaints professionally, recording relevant details and notifying the supervisor.
• Ensure adherence to policies, procedures, and guidelines, and conduct regular checks and audits to maintain hospitality standards.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 2 - 3 years of experience, preferably with an international hospitality company
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone
• Strong knowledge of Microsoft Office products and Opera (Cloud).
• Diploma/Degree in Hospitality Industry

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coveragePaid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)