Assistant Manager - Housekeeping - Jumeirah Dar Al Masyaf

Jumeirah; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Healthcare coverage

Life insurance

Flight home

Job summary

Jumeirah Dar Al Masyaf in Dubai is seeking an experienced Assistant Manager - Housekeeping to lead a luxury hotel housekeeping team and uphold the brand’s high service standards.

The role focuses on supervising attendants, coordinating with suppliers, and maintaining meticulous cleaning and training programs to drive performance and guest satisfaction.

Qualifications

• Minimum 5 years of experience in a junior management role within housekeeping in a luxury hotel.
• Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field.
• Relevant HS&E and group training certifications.

Responsibilities

• Supervises and coordinates housekeeping attendants to ensure services are carried out efficiently and to the highest standards.
• Interacts with suppliers and contractors to ensure quality and timely delivery of services and supplies.
• Maintains detailed records of all deep cleaning activities and follows up on out-of-order rooms to ensure timely resolution.
• Conduct regular inspections of corridors, public areas, back of the house, and rooms to ensure proper cleaning and maintenance of equipment.
• Handles guest complaints according to customer feedback SOPs and reports all issues to the Director Housekeeper or Housekeeping Manager.
• Ensures housekeeping staff receive necessary training, conduct evaluations, and develop training plans to enhance performance and motivation.

Skills

Leadership

Hospitality knowledge

Team coordination

Education

Diploma or Bachelor's in Hotel Management

HS&E certifications

Tools

HS&E certifications

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Madinat Jumeirah

Set along a two-kilometer stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for an Assistant Manager - Housekeeping tojoin Jumeirah Dar Al Masyaf.

The main duties and responsibilities of this role include:

• Supervises and coordinates housekeeping attendants to ensure services are carried out efficiently and to the highest standards, including punctual reporting and correct uniform wear.
• Interacts with suppliers and contractors to ensure quality and timely delivery of services and supplies.
• Maintains detailed records of all deep cleaning activities and follows up on out-of-order rooms to ensure timely resolution.
• Conduct regular inspections of corridors, public areas, back of the house, and rooms to ensure proper cleaning and maintenance of equipment.
• Handles guest complaints according to customer feedback SOPs and reports all issues to the Director Housekeeper or Housekeeping Manager.
• Ensures housekeeping staff receive necessary training, conduct evaluations, and develop training plans to enhance performance and motivation.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 5 years of experience in a junior management role within housekeeping in a luxury hotel.
• Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field.
• Relevant HS&E and group training certifications.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)