Systems & Procedures Specialist — Process Improvement

MediaSource FZC; Abu Dhabi; On-site; AED 150,000 - 210,000; Full time

Job summary

MediaSource FZC is seeking a Specialist – Systems & Procedures to develop and maintain organizational policies, procedures, and workflows. The role supports governance, quality management, and organizational excellence across departments.

Responsibilities include policy development, process analysis, and digital transformation support, with a focus on standardizing documentation and driving continuous improvement initiatives.

Qualifications

• Bachelor's Degree in Business Administration, Public Administration, Industrial Engineering, Quality Management, Management Information Systems, or a related field.
• Lean Six Sigma Green Belt, BPM Certification, ISO 9001 training, PM certification or related development courses.
• 4–6 years of experience in systems and procedures, process improvement, governance, quality management, or organizational development.

Responsibilities

• Develop, review, and update policies, procedures, guidelines, workflows, and SOPs.
• Ensure procedural documentation is accurate and aligned with requirements.
• Maintain centralized records of approved systems and procedures.
• Support the implementation of governance frameworks and digital transformation initiatives.
• Analyze processes to identify inefficiencies and improvements.
• Assist in process mapping, workflow design, and process re-engineering.
• Monitor implementation of approved improvements and report results.

Skills

Process mapping

Policy development

Document management

Quality management

Governance & compliance

Data analysis

Continuous improvement

Digital transformation support

Education

Bachelor's degree in Business Administration / Public Administration / Industrial Engineering / Quality Management / MIS

Tools

Lean Six Sigma Green Belt

BPM Certification

ISO 9001 training

PM certification

Job description

MediaSource FZC is seeking a Specialist – Systems & Procedures to develop and maintain organizational policies, procedures, and workflows. The role supports governance, quality management, and organizational excellence across departments.

Responsibilities include policy development, process analysis, and digital transformation support, with a focus on standardizing documentation and driving continuous improvement initiatives.