Systems Migration & Support Specialist

Remotedxb; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Asset Living is seeking a motivated Systems Support Specialist to respond to tickets, resolve issues, and assist with property management system migrations during onboarding.

You will help distribute and support the ongoing use of property management systems, collaborate to improve processes, and maintain training materials. Strong communication and teamwork are essential for success in this role.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems or related field.
• Proficiency in Microsoft Office applications.
• Excellent problem-solving and communication skills.
• Strong attention to detail and organizational skills.
• Ability to work well in a team-oriented environment.
• Process optimization focus.

Responsibilities

• Respond to support tickets and resolve system issues in a timely manner.
• Assist with property management system migration during onboarding.
• Distribute and support the ongoing use of property management systems.
• Collaborate with team members to improve processes and optimize system functionality.
• Maintain system documentation and training materials.
• Deliver systems training.
• Identify and escalate system issues to the appropriate team members.
• Provide excellent customer service to internal and external stakeholders.

Skills

Problem solving

Communication

Teamwork

Education

Bachelor’s degree in Business Administration or Information Systems

Tools

Microsoft Office

RealPage/Entrata/Yardi familiarity

Job description

About the Company

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners across multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Responsibilities

• Respond to support tickets and resolve system issues in a timely manner
• Assist with property management system migration during property onboarding
• Distribute and support the ongoing use of property management systems
• Collaborate with team members to improve processes and optimize system functionality
• Maintain system documentation and training materials
• Deliver systems training
• Identify and escal**ate** system issues to the appropriate team members
• Provide excellent customer service to internal and external stakeholders

Requirements

• Bachelor's degree in Business Administration, Information Systems or related field
• Proficiency in Microsoft Office applications
• Excellent problem-solving and communication skills
• Strong attention to detail and organizational skills
• Ability to work well in a team-oriented environment
• Process optimization focus

Preferred Qualifications

• Familiarity with property management systems such as RealPage, Entrata and/or Yardi