Support Manager (Malayalee)

Avanta Works; Ajman; On-site; AED 89,000 - 179,000; Part time

Benefits offered by this job

Accommodation provided

Job summary

Avanta Works in Ajman, United Arab Emirates, seeks a Support Manager fluent in English and of Malayalee background to lead the support team and oversee daily operations.

You will train staff, drive customer satisfaction, monitor feedback, coordinate with departments, and ensure policy compliance in a dynamic, contract-role setting with accommodation provided.

This position offers hands-on leadership, a fast-paced environment, and opportunities to advance within a growing company.

Qualifications

• Fluent in English required; Malayalam preferred.
• Experience in a similar role required.
• Excellent communication and leadership skills.
• Ability to work under pressure in a fast-paced environment.
• Familiarity with contract management and customer service principles.

Responsibilities

• Lead, train and supervise a team of support staff to ensure efficient operations.
• Develop and implement strategies to improve overall customer satisfaction.
• Monitor and analyze customer feedback to identify areas for improvement.
• Coordinate with other departments to ensure timely resolution of customer issues.
• Maintain accurate records and reports on departmental activities.
• Ensure compliance with company policies and procedures at all times.

Skills

Fluency in English

Malayalee nationality

Leadership

Communication

Customer service

Job description

Support Manager (Malayalee)

We are currently seeking a Support Manager who is fluent in English and of Malayalee nationality, to join our team in Ajman, UAE. As a Support Manager, you will be responsible for managing and supervising a team of support staff and overseeing the daily operations of our company.

Responsibilities

• Lead, train, and supervise a team of support staff to ensure efficient operations
• Develop and implement strategies to improve overall customer satisfaction
• Monitor and analyze customer feedback to identify areas for improvement
• Coordinate with other departments to ensure timely resolution of customer issues
• Maintain accurate records and reports on departmental activities
• Ensure compliance with company policies and procedures at all times

Requirements

• Fluency in English is essential; proficiency in Malayalam is preferred
• Previous experience in a similar role is required
• Excellent communication and leadership skills
• Ability to work well under pressure in a fast-paced environment
• Strong problem-solving skills with attention to detail
• Familiarity with contract management and customer service principles

Benefits

• This is a contract job with accommodation provided
• The position is suitable for men looking for an opportunity to advance their career in a dynamic organization.

If you meet the above requirements and are passionate about providing exceptional support services, we would love to hear from you.