Support Manager (Pakistani candidates preferred)

Flyper; Ajman; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Accommodation

Free visa

Flight ticket

Job summary

Flyper in Ajman, United Arab Emirates, is seeking a seasoned Support Manager to lead our customer support team on-site. The role emphasizes supervision, policy development, and ensuring timely resolution of issues, with a focus on delivering excellent service in a fast-paced environment.

The ideal candidate will have strong leadership, good communication in English and Urdu, and the ability to coach a team and drive performance.

Qualifications

• Experience in a managerial role in a support or customer service environment.
• Strong leadership and coaching abilities with a focus on team performance.
• Excellent communication skills in English; Urdu proficiency preferred (Arabic a plus).

Responsibilities

• Supervise and manage the support staff, including setting goals, providing training, and conducting performance evaluations.
• Develop and implement policies and procedures for the support team.
• Ensure timely resolution of customer issues and inquiries.
• Monitor team performance metrics and make necessary adjustments to improve efficiency.
• Collaborate with other departments to improve overall customer experience.
• Conduct regular meetings with the support team to discuss progress, challenges, and opportunities for improvement.

Skills

Leadership

Communication

Team coaching

Policy development

Job description

Support Manager (Pakistani candidates preferred)

We are currently seeking a Support Manager to join our team in Ajman, UAE. This position is suitable for male candidates and does not require English proficiency.

As a Support Manager, your primary responsibility will be to oversee and manage the support staff in our organization.

You will be responsible for ensuring that all support operations run smoothly and efficiently, providing guidance and supervision to the team.

Key Responsibilities

• Supervise and manage the support staff, including setting goals, providing training, and conducting performance evaluations
• Develop and implement policies and procedures for the support team
• Ensure timely resolution of customer issues and inquiries
• Monitor team performance metrics and make necessary adjustments to improve efficiency
• Collaborate with other departments to improve overall customer experience
• Conduct regular meetings with the support team to discuss progress, challenges, and opportunities for improvement

Requirements

• Pakistani nationality preferred
• Prior experience in a managerial role in a support or customer service environment
• Strong leadership skills with the ability to motivate and coach a team
• Excellent communication skills in both English and Urdu (Arabic is an advantage)
• Highly organized with strong attention to detail
• Ability to work under pressure in a fast-paced environment

We are offering competitive salary packages with accommodation, free visa, and ticket. If you are a driven individual who can lead a team towards success, then we would love to have you on board.