Support Manager: Lead Team & Elevate Customer Support

JobLeader; Ajman; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

JobLeader in Ajman, UAE is seeking a highly motivated Support Manager to join our team. You will oversee the day-to-day operations of the support staff and drive customer satisfaction through effective issue resolution.

This full-time role offers visa sponsorship for Indian nationals and growth opportunities within the company. You will lead, coach and evaluate the team, while coordinating with other departments to deliver seamless service.

Qualifications

• Fluent in English (written and verbal).
• Leadership or managerial experience preferred but not required.
• Excellent communication, problem-solving and decision-making skills.
• Ability to work under pressure in a fast-paced environment.
• Willingness to work flexible hours when needed.

Responsibilities

• Lead and manage a team of support staff, providing guidance and performance feedback.
• Monitor service levels and ensure timely resolution of customer issues.
• Develop and implement processes to improve efficiency and quality of support.
• Conduct regular reviews to identify improvement areas and implement actions.
• Collaborate with other departments to ensure coordinated customer support.
• Stay updated on industry trends to continuously improve services.

Skills

Leadership

Customer service

Communication

Problem solving

Decision making

Job description

JobLeader in Ajman, UAE is seeking a highly motivated Support Manager to join our team. You will oversee the day-to-day operations of the support staff and drive customer satisfaction through effective issue resolution.

This full-time role offers visa sponsorship for Indian nationals and growth opportunities within the company. You will lead, coach and evaluate the team, while coordinating with other departments to deliver seamless service.