Support Manager (Indian Nationals Only)

JobLeader; Ajman; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

JobLeader in Ajman, UAE is seeking a highly motivated Support Manager to join our team. You will oversee the day-to-day operations of the support staff and drive customer satisfaction through effective issue resolution.

This full-time role offers visa sponsorship for Indian nationals and growth opportunities within the company. You will lead, coach and evaluate the team, while coordinating with other departments to deliver seamless service.

Qualifications

• Fluent in English (written and verbal).
• Leadership or managerial experience preferred but not required.
• Excellent communication, problem-solving and decision-making skills.
• Ability to work under pressure in a fast-paced environment.
• Willingness to work flexible hours when needed.

Responsibilities

• Lead and manage a team of support staff, providing guidance and performance feedback.
• Monitor service levels and ensure timely resolution of customer issues.
• Develop and implement processes to improve efficiency and quality of support.
• Conduct regular reviews to identify improvement areas and implement actions.
• Collaborate with other departments to ensure coordinated customer support.
• Stay updated on industry trends to continuously improve services.

Skills

Leadership

Customer service

Communication

Problem solving

Decision making

Job description

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We are seeking a highly motivated and dedicated Support Manager to join our team in Ajman, UAE. As a Support Manager, you will be responsible for overseeing the day-to-day operations of our support team, ensuring high levels of customer satisfaction and efficient resolution of issues. This is a full-time position with visa sponsorship available for Indian nationals.

Key Responsibilities

• Manage and lead a team of support staff, providing guidance, training and performance evaluations.
• Monitor and maintain service levels, ensuring timely and effective resolution of customer issues.
• Develop and implement processes to improve efficiency and quality of support services.
• Conduct regular reviews to identify areas for improvement and implement corrective actions.
• Collaborate with other departments to ensure seamless communication and coordination in addressing customer needs.
• Stay updated on industry trends and best practices in customer support to continuously improve our services.

Requirements

• Indian nationality preferred.
• Fluent in English (both written and verbal).
• Previous experience in a leadership or managerial role preferred but not required.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work well under pressure in a fast-paced environment.
• Willingness to work flexible hours when needed.

We offer a competitive salary package, visa sponsorship, and opportunities for growth within the company. If you are passionate about providing exceptional customer service and have the drive to lead a team towards success, we would love to hear from you.

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