Support Manager - Dibba-El-Fujairah, UAE

ConFlip; Dibba Al Fujairah; Sur place; AED 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Visa sponsorship

Equal opportunity

Sponsorship for Egyptian nationals

Résumé du poste

ConFlip in Dibba-El-Fujairah, UAE is seeking a Support Manager to lead and develop the customer support team. The role focuses on guiding staff, ensuring timely issue resolution, and maintaining high customer satisfaction levels in a fast-paced environment.

The ideal candidate will have a minimum of 3 years in a similar role, strong English communication, and a track record of effective team management. Arabic is a plus; visa sponsorship is available for qualified candidates.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum of 3 years experience in a similar role.
• Proven track record of managing and leading a team effectively.
• Excellent communication skills in English (Arabic is a plus).
• Strong problem-solving skills and ability to handle difficult situations calmly.
• Familiarity with customer service software systems (e.g. Zendesk).
• Ability to work well under pressure in a fast-paced environment.

Responsabilités

• Manage and lead a team of support staff.
• Provide training, coaching, and mentorship to team members.
• Monitor team performance and ensure targets are met.
• Respond to customer inquiries and resolve issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to improve processes and procedures.
• Conduct regular meetings with the support team to discuss performance, challenges, and opportunities for improvement.

Connaissances

Team leadership

Customer service

Communication

Problem solving

Zendesk

Team management

Formation

Bachelor's degree in Business Administration

Outils

Zendesk

Description du poste

Support Manager vacancy in Dibba-El-Fujairah UAE

Support Manager - Dibba-El-Fujairah, UAE

Our company is seeking a highly motivated and experienced Support Manager to join our team in Dibba-El-Fujairah, UAE. This position is suitable for men and does not require English proficiency. We also offer visa sponsorship for qualified candidates.

As a Support Manager, you will be responsible for managing and overseeing the daily operations of our support team. This includes providing guidance and support to team members, ensuring timely resolution of customer issues, and maintaining high levels of customer satisfaction.

Key Responsibilities:

• Manage and lead a team of support staff
• Provide training, coaching, and mentorship to team members
• Monitor team performance and ensure targets are met
• Respond to customer inquiries and resolve issues in a timely manner
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to improve processes and procedures
• Conduct regular meetings with the support team to discuss performance, challenges, and opportunities for improvement

Requirements:

• Bachelor's degree in Business Administration or related field
• Minimum of 3 years experience in a similar role
• Proven track record of managing and leading a team effectively
• Excellent communication skills in English (Arabic is a plus)
• Strong problem-solving skills and ability to handle difficult situations calmly
• Familiarity with customer service software systems (e.g. Zendesk)
• Ability to work well under pressure in a fast-paced environment

We are an equal opportunity employer and welcome applicants from all nationalities. However, due to visa restrictions, we are only able to provide sponsorship for Egyptian nationals at this time.

If you are passionate about delivering excellent customer service, have strong leadership skills, and meet the requirements listed above, we encourage you to apply for this exciting opportunity. We look forward to hearing from you!