Support Manager (Indian/Malayalee preferred)

Jobleader; Dibba Al Fujairah; In loco; AED 201.000 - 279.000; Tempo pieno

Vantaggi offerti da questo lavoro

Accommodation provided

Descrizione del lavoro

Jobleader in Dibba-El-Fujairah, UAE is seeking an experienced Support Manager to lead the day-to-day operations of the support team and ensure excellent service delivery to clients. You will mentor staff, develop and implement support strategies, monitor SLAs, coordinate with other departments, drive process improvements, and maintain accurate records with regular reports to management.

Candidates should hold a Bachelor's degree, 5+ years in a similar IT-focused role, and show strong leadership

Competenze

• Bachelor's degree in Business Administration or related field.
• Minimum of 5 years experience in a similar role, preferably in IT.
• Strong leadership skills with proven experience managing a team.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of biometric passport systems is a plus.

Mansioni

• Manage and mentor a team of support staff, including hiring, training, and performance evaluations.
• Develop and implement support strategies to meet client needs.
• Monitor and maintain service level agreements, ensuring timely resolution of inquiries and issues.
• Collaborate with other departments to ensure effective communication and resolution of client concerns.
• Identify areas for improvement in processes and procedures and implement solutions.
• Maintain accurate records of support activities and provide regular reports to management.

Conoscenze

Leadership

Communication

Team management

Formazione

Bachelor's degree in Business Administration

Descrizione del lavoro

Support Manager vacancy in Dibba-El-Fujairah UAE

Support Manager (Indian/Malayalee preferred)

We are seeking a highly motivated and experienced Support Manager to join our team in Dibba-El-Fujairah, UAE. As a Support Manager, you will be responsible for overseeing the day-to-day operations of our support team and ensuring the smooth delivery of services to our clients.

Responsibilities

• Manage and mentor a team of support staff, including hiring, training, and performance evaluations
• Develop and implement support strategies to meet the needs of our clients
• Monitor and maintain service level agreements, ensuring timely resolution of client inquiries and issues
• Collaborate with other departments to ensure effective communication and resolution of client concerns
• Identify areas for improvement in processes and procedures and implement solutions
• Maintain accurate records of support activities and provide regular reports to management

Requirements

• Bachelor's degree in Business Administration or related field
• Minimum of 5 years experience in a similar role, preferably in the IT industry
• Strong leadership skills with proven experience managing a team
• Excellent communication skills, both written and verbal
• Ability to work under pressure and handle multiple tasks simultaneously
• Knowledge of biometric passport systems is a plus

This is a full-time position.

Benefits

• Accommodation provided.

We welcome applications from Indian or Malayalee candidates who are fluent in English.

If you have a passion for providing exceptional customer service and possess the required skills and experience.