Support Manager (English Speaking)

Woopel; Dibba Al Fujairah; On-site; AED 120,000 - 180,000; Full time

Job summary

Woopel is seeking a dynamic Support Manager for our Dibba-El-Fujairah, UAE office. You will lead a growing customer service team, ensuring responsive and professional support for a diverse client base.

The role requires English fluency, strong leadership, and a focus on improving satisfaction through training, process improvements, and cross-department collaboration.

Qualifications

• 3+ years of experience in a similar role.
• Fluency in English is mandatory.
• Experience working with biometric passports is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong leadership abilities with experience managing a team.
• Attention to detail and problem-solving skills.

Responsibilities

• Manage and oversee a team of support staff to ensure efficient and effective customer service delivery
• Develop and implement strategies to improve customer satisfaction and retention
• Monitor and analyze customer feedback to identify areas of improvement
• Train and mentor support staff on best practices for handling customer inquiries and concerns
• Collaborate with other departments to resolve complex customer issues
• Maintain accurate records of customer interactions and provide regular reports to upper management

Skills

Team leadership

Customer service

Communication skills

Interpersonal skills

Multitasking

Problem solving

Job description

Support Manager vacancy in Dibba-El-Fujairah UAE

Support Manager (English Speaking)

Our growing company is seeking a dynamic and experienced Support Manager to join our team in Dibba-El-Fujairah, UAE. As a Support Manager, you will be responsible for providing exceptional customer service to our diverse clientele.

Responsibilities

• Manage and oversee a team of support staff to ensure efficient and effective customer service delivery
• Develop and implement strategies to improve customer satisfaction and retention
• Monitor and analyze customer feedback to identify areas of improvement
• Train and mentor support staff on best practices for handling customer inquiries and concerns
• Collaborate with other departments to resolve complex customer issues
• Maintain accurate records of customer interactions and provide regular reports to upper management

Requirements

• Minimum of 3 years experience in a similar role
• Fluency in English is mandatory, proficiency in other languages is a plus
• Experience working with biometric passports is preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong leadership abilities with experience managing a team
• Attention to detail and problem-solving skills

We welcome applicants from all nationalities, backgrounds, and genders.