Supervisor - Parking Services

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Job summary

Wynn Al Marjan Island is seeking a Parking Operations Supervisor to oversee daily valet, self-parking and traffic control across the resort. You will lead a diverse team, ensure exceptional guest flow and maintain high standards of safety and presentation.

The role requires hands-on valet experience with luxury vehicles, strong leadership, and a focus on delivering Forbes Five-Star service. Flexibility for weekends and shifts is essential to meet peak guest demand.

Qualifications

• Experience in luxury hospitality and parking operations is required and supervisory experience is preferred.
• Hands-on valet experience with luxury and high-performance vehicles.
• Ability to lead, coach and motivate diverse teams with accountability.
• Excellent communication and interpersonal skills for guests, colleagues and leaders.
• Knowledge of parking operations, traffic control procedures and safety standards.
• Familiarity with parking management systems and basic reporting tools.
• Flexible hours including weekends and holidays.
• Strong problem-solving and ability to handle high-pressure situations.
• Understanding of Forbes Five-Star service behaviors and guest-centric service.
• Commitment to recruiting and developing top talent; professional grooming and presentation.
• Valid UAE driving licence with clean record.

Responsibilities

• Supervise and coordinate daily parking operations including valet services, self-parking areas and traffic management zones.
• Lead and manage a team of parking attendants, valets and traffic controllers during shifts.
• Monitor guest arrival and departure points, ensuring prompt service and positive impressions.
• Ensure parking areas, valet zones, equipment and facilities are maintained to high standards of safety and cleanliness.
• Respond to guest inquiries and resolve issues, escalating when required.
• Support the Assistant Manager in managing traffic flow and space utilization.
• Ensure parking equipment is operational and report defects immediately.
• Conduct on-the-job training and coaching for new and existing staff.
• Prepare shift reports and incident logs for management.
• Enforce parking policies and safety procedures and regulatory compliance.
• Coordinate with Security, Front Office and Engineering for seamless operations.
• Support peak operations with hands-on duties as needed.
• Uphold Forbes Five-Star service standards and Wynn Al Marjan Island culture.

Skills

Valet operations

Guest services

Leadership

Coaching

Communication

Safety procedures

Parking management systems

Problem solving

Education

Diploma in Hospitality

Bachelor’s degree in Hospitality

Bachelor’s degree in Business Administration

Tools

Parking management systems

Basic reporting tools

Job description

Responsibilities

• Supervise and coordinate daily parking operations including valet services, self‑parking areas and traffic management zones, ensuring efficient and smooth vehicle flow at all times aligned with operational priorities observed across parking operations.
• Lead and manage a team of parking attendants, valets and traffic controllers during shifts, ensuring proper staffing levels, task allocation and adherence to Wynn service standards and grooming expectations.
• Monitor guest arrival and departure points, ensuring prompt service, minimal congestion and a positive first and last impression for all guests visiting the resort.
• Ensure all parking areas, valet zones, equipment and facilities are maintained to the highest standards of cleanliness, safety and functionality through regular inspections.
• Respond to guest inquiries, requests and complaints professionally and promptly, resolving issues effectively and escalating when required.
• Support the Assistant Manager in managing traffic flow, parking occupancy and space utilization to maximize efficiency during peak and non‑peak periods.
• Ensure all parking equipment such as barriers, ticketing systems and valet tools are operational and report any defects or maintenance needs immediately.
• Conduct on‑the‑job training and coaching for new and existing team members, ensuring adherence to service standards, safety procedures and operational protocols.
• Prepare and maintain shift reports, incident logs and operational updates, ensuring accurate documentation and communication to management.
• Enforce parking policies, safety procedures and traffic regulations, ensuring compliance with company standards and local regulations.
• Coordinate with other departments such as Security, Front Office and Engineering to ensure seamless operations and guest handling across the resort.
• Support peak operations when required by assisting with hands‑on duties such as valet parking or traffic control to maintain service levels.
• Ensure delivery of Forbes Five‑Star service standards and promote Wynn Al Marjan Island’s culture and service values consistently.
• Champion a culture of anticipatory service by recognizing guest cues, personalizing interactions where appropriate and ensuring every arrival and departure feels polished, calm and effortless.
• Identify, coach and develop high‑potential team members by setting clear expectations, recognizing excellence, correcting service gaps promptly and building a strong pipeline of future luxury service talent.
• Maintain a visible leadership presence during peak periods using calm direction, professional body language and precise communication to protect service flow and guest confidence.
• Use guest feedback, operational observations and shift data to improve consistency, reduce friction points and reinforce the standards required for a Forbes Five‑Star guest journey.

Qualifications

• Diploma, Bachelor’s degree in Hospitality, Business Administration or a related field preferred.
• Minimum 5–10 years of experience in luxury hospitality, parking operations, valet services, transportation or guest services, with at least 5 years in a supervisory role within a high‑volume, guest‑facing environment.
• Extensive hands‑on valet experience required, including confident operation of luxury, high‑performance and specialty vehicles in a high‑volume, guest‑facing environment.
• Proven ability to lead, coach and motivate diverse teams while creating accountability, confidence and pride in service delivery.
• Excellent communication, presence and interpersonal skills, with the ability to deliver warm, polished and confident interactions with guests, colleagues and senior leaders.
• Knowledge of parking operations, traffic control procedures and safety standards.
• Familiarity with parking management systems and basic reporting tools preferred.
• Ability to work flexible hours, including weekends, public holidays and shifts.
• Strong problem‑solving skills and ability to handle high‑pressure situations with professionalism.
• Strong understanding of Forbes Five‑Star luxury service behaviors, including anticipatory service, personalization, gracious problem resolution, cleanliness, consistency and attention to detail.
• Demonstrated commitment to recruiting, developing and retaining top talent through coaching, recognition, performance feedback and role‑model leadership.
• Immaculate grooming, professional presentation and the maturity to represent a world‑class luxury resort at its most visible guest touchpoints.
• Valid UAE driver licence with a clean driving record required.