Pool Attendant Tower - Pool Services

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare package

Life insurance

Incentive programs

Salary in Dirhams (AED)

Job summary

Wynn Al Marjan Island invites applications from hospitality professionals to join our luxury pool services team. You will greet guests, assist with seating and amenities, and ensure towels and refreshments are readily available.

You will anticipate needs, respond to inquiries with discretion, and maintain a consistently polished presence around pool areas to reflect Wynn standards. As part of the pool services team, you will support VIP guests and collaborate with Food & Beverage and operations

Qualifications

• High school diploma or equivalent required; hospitality certifications preferred.
• Lifeguard, pool safety, or first aid certification is an advantage.
• Minimum one year of experience in hospitality, guest services, pool operations, beach clubs, recreation, or luxury resort operations preferred.
• Previous luxury hotel, resort, pool, or recreation guest-facing experience preferred.
• Forbes Five-Star or comparable luxury service standards knowledge is beneficial.

Responsibilities

• Greet guests warmly and provide a polished first impression.
• Assist guests with seating, loungers, umbrellas, and amenities.
• Provide towels, water, and other amenities promptly throughout guest visits.
• Anticipate guest needs and proactively offer assistance.
• Respond to inquiries and resolve issues with professionalism and discretion.
• Maintain a luxury, approachable presence around pool areas and with VIP guests.
• Monitor guest satisfaction and report opportunities to supervisors and operations teams.

Skills

Guest service

Professional appearance

Hospitality awareness

Education

High school diploma

Tools

MS Office

Job description

About Wynn Al Marjan Island

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027 the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1 530 rooms and suites 22 restaurants lounges and bars a theater and a beach club. It will feature multiple swimming and wading pools a five-star spa a salon a shopping promenade and a celebrations and events center.

About the Position

• Greet guests warmly upon arrival and provide a genuine polished and personalized first impression
• Assist guests with seating arrangements lounger and umbrella positioning and special requests
• Provide towels water and other amenities promptly and courteously throughout the guest's visit
• Anticipate guest needs and proactively offer assistance before requests are made
• Respond to guest inquiries and resolve minor issues with professionalism discretion and care
• Use guest names and preferences whenever possible to enhance personalization and recognition
• Maintain a consistently approachable attentive and professional presence throughout the pool areas
• Support VIP guests and specific poolside service arrangements with discretion and attention to detail
• Monitor guest satisfaction and communicate service opportunities or concerns to lifeguards supervisors and operational teams
• Create memorable guest interactions that encourage return visits and reflect Wynn luxury hospitality standards
• Set up arrange and maintain pool loungers umbrellas towels and other amenities in the pool areas in line with presentation standards
• Ensure the pool deck and surrounding areas remain clean organized safe and free of hazards throughout the day
• Conduct regular walkthroughs of the pool deck to monitor cleanliness organization guest comfort and presentation standards
• Reset loungers daybeds and cabanas between guests to maintain a consistently pristine poolside appearance
• Assist with VIP arrivals special requests celebrations and personalized poolside arrangements
• Support daily opening operating and closing procedures for the pool areas as assigned
• Identify and report maintenance issues equipment faults cleanliness concerns or guest experience opportunities
• Ensure all guest areas maintain a luxury appearance consistent with Wynn standards
• Assist during special events activations peak periods and high-volume operating conditions
• Maintain inventory of towels amenities and poolside supplies and report replenishment needs in a timely manner
• Complete required checklists track sheets and operational documentation accurately and on time
• Use departmental radios communication tools and operational applications effectively
• Communicate operational updates stock levels and guest information to supervisors and colleagues
• Maintain confidentiality of guest information and company records
• Promote pool cabana daybed food and beverage and resort offerings through confident and courteous guest engagement
• Identify opportunities to enhance guest experiences through available services amenities and experiences
• Assist in promoting premium seating cabanas daybeds and poolside experiences where appropriate
• Support departmental revenue initiatives through product awareness and attentive guest interaction
• Collaborate with Food and Beverage and operational teams to maximize utilization of revenue-generating poolside areas
• Support lifeguards and the Pool Services team in maintaining a safe clean and enjoyable pool environment
• Maintain positive working relationships with colleagues across Pool Services Food and Beverage Housekeeping Security Resort Services and other departments
• Communicate guest preferences special requests and operational information clearly and in a timely manner
• Participate actively in departmental meetings briefings training programs and development initiatives
• Support colleagues during peak business periods and changing operational requirements
• Contribute to a positive collaborative and service-focused working environment

About Wynn Al Marjan Island s Benefits

We offer an attractive salary paid in Dirhams AED the local currency of the UAE. In addition we offer an excellent leave policy a healthcare package and as well as life insurance incentive programs and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts among the most renowned and celebrated brands in the global hospitality industry.

About You:

• High school diploma or equivalent required; certifications in hospitality, recreation, pool operations, or guest service-related preferred.
• Lifeguard, pool safety, or first aid certification is an advantage.
• Minimum one (1) year of experience in hospitality, guest services, pool operations, beach clubs, recreation, or luxury resort operations preferred.
• Previous luxury hotel, resort, beach club, pool, or recreation guest-facing experience preferred.
• Consistently deliver service in accordance with Forbes Five-Star standards or LQA.
• Basic knowledge of pool, seating, or guest management systems preferred.
• Working knowledge of Microsoft Office applications preferred.
• Ability to learn and effectively use departmental software, communication systems, and operational tools.
• Familiarity with luxury hospitality service standards preferred.
• Excellent verbal communication and interpersonal skills.
• Strong guest engagement and relationship-building abilities.
• Professional appearance and demeanour consistent with luxury hospitality standards.
• Strong organizational and multitasking skills.
• Ability to remain composed, courteous, and professional in a fast-paced outdoor environment.
• Strong attention to detail and awareness of guest and safety needs.
• Ability to work flexible schedules including weekends, holidays, and evenings.
• Ability to confidently engage and interact with a diverse international clientele.