Baggage Handler

Wynn Al Marjan Island; Abu Dhabi; Vor Ort; AED 60.000 - 100.000; Vollzeit

Zusammenfassung

Wynn Al Marjan Island in the United Arab Emirates seeks a Bell Attendant to welcome guests, assist with unloading luggage, and ensure a seamless arrival and departure experience at a luxury resort.

The role requires physical fitness, a strong guest service mindset, English fluency, and flexibility to work mornings, evenings, weekends and holidays while upholding Forbes Five-Star standards in every interaction.

Qualifikationen

• Previous experience in a luxury hotel or high-volume hospitality is preferred.
• Must be able to lift and move heavy luggage safely.
• Ability to stand, walk, bend, and move for extended periods in a fast-paced environment.
• Fluency in English; additional languages are a plus.
• Flexible schedule including mornings, evenings, weekends and holidays.

Aufgaben

• Provide prompt courteous luggage assistance to guests during arrivals, departures and group movements.
• Safely transport luggage to lobby and storage areas, log according to control process.
• Assist with luggage tagging, staging, and reconciliation per group manifests.
• Maintain a polished presence in lobby and guest-facing areas.
• Coordinate with bell staff, front desk, concierge and housekeeping to ensure seamless guest journeys.
• Uphold Forbes Five-Star standards and safety protocols.

Kenntnisse

Luggage handling

Guest service

English fluency

Flexibility

Jobbeschreibung

About Wynn Al Marjan Island

Wynn Al Marjan Island will be the first integrated resort in the UAE Set to open in 2027 the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah The resort will offer 1 530 rooms and suites 22 restaurants lounges and bars a theater and a beach club It will feature multiple swimming and wading pools a five-star spa a salon a shopping promenade and a celebrations and events center

About the Position

• Provide prompt courteous and professional luggage assistance to guests during arrivals departures room changes group movements and special requests
• Welcome arriving guests at the designated arrival area assist with unloading luggage confirm luggage count when appropriate and ensure belongings are handled with care from the first point of contact
• Safely transport guest luggage to and from the lobby bell desk luggage room and other approved storage or staging areas
• Tag log store retrieve and release luggage according to the approved luggage control process ensuring accurate tracking and accountability at all times
• Handle fragile valuable oversized or special-care items according to guest instructions and departmental procedures reporting any concern damage or irregularity immediately to a supervisor
• Maintain a polished and attentive presence in the lobby porte coch re luggage room bell desk area and other guest-facing arrival and departure zones
• Coordinate closely with bell attendants door attendants valet front desk concierge transportation security and housekeeping to support a seamless guest journey
• Assist guest arrivals and departures by providing discreet efficient and personalized luggage service
• Support group arrivals and departures by assisting with luggage pulls tagging staging delivery storage and reconciliation according to group manifests movement timelines and leadership direction
• Provide resort directions outlet information transportation guidance and general guest assistance when interacting with guests escalating detailed requests to the appropriate department when needed
• Anticipate guest needs by offering assistance proactively recognizing moments when guests may require additional support and creating a positive first and last impression through warm genuine service
• Maintain cleanliness organization and readiness of luggage rooms carts trolleys storage racks staging areas and related equipment reporting damaged equipment or unsafe conditions immediately
• Protect guest belongings from loss damage unauthorized access or improper handling by following all safety security and loss prevention procedures
• Uphold Forbes Five-Star service standards departmental grooming standards safety protocols and standard operating procedures while representing Front Services in a professional manner

About You

• Previous experience in a luxury hotel resort and high-volume hospitality environment is preferred
• Prior experience as a Bell Attendant Baggage Handler Door Attendant and Guest Services Agent or similar guest-facing role is an advantage
• Must be able to lift carry push pull and transport heavy luggage baggage carts trolleys and guest items safely and repeatedly throughout the shift
• Ability to stand walk bend reach and move for extended periods while working in a fast-paced guest arrival and departure environment
• Strong guest service mindset with the ability to deliver warm polished and professional service in line with luxury hospitality and Forbes Five-Star standards
• Excellent communication skills with the ability to interact confidently and respectfully with guests colleagues supervisors and other operating departments
• Fluency in English is required additional languages are considered an advantage
• Ability to remain calm courteous and organized during peak arrival and departure periods group movements VIP activity and high-pressure situations
• Professional appearance grooming posture and demeanor must be maintained at all times in accordance with departmental and company standards
• Must be reliable punctual team-oriented and willing to support Bell Door Valet Front Desk Concierge Transportation and related Front Services operations as needed
• Knowledge of guest service etiquette luggage handling procedures safety practices and loss prevention standards is preferred
• Must be able to work a flexible schedule including mornings evenings weekends public holidays and overnight shifts based on operational needs
• Must be comfortable working indoors and outdoors including exposure to varying weather conditions vehicle traffic areas and high guest traffic zones

About Wynn Al Marjan Island s Benefits

We offer an attractive salary paid in Dirhams AED the local currency of the UAE In addition we offer an excellent leave policy a healthcare package and as well as life insurance incentive programs and other employee benefits The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts among the most renowned and celebrated brands in the global hospitality industry

• Previous experience in a luxury hotel, resort, and high-volume hospitality environment is preferred.
• Prior experience as a Bell Attendant, Baggage Handler, Door Attendant, and Guest Services Agent, or similar guest-facing role is an advantage.
• Must be able to lift, carry, push, pull, and transport heavy luggage, baggage carts, trolleys, and guest items safely and repeatedly throughout the shift.
• Ability to stand, walk, bend, reach, and move for extended periods while working in a fast-paced guest arrival and departure environment.
• Strong guest service mindset with the ability to deliver warm, polished, and professional service in line with luxury hospitality and Forbes Five-Star standards.
• Excellent communication skills with the ability to interact confidently and respectfully with guests, colleagues, supervisors, and other operating departments.
• Fluency in English is required; additional languages are considered an advantage.
• Ability to remain calm, courteous, and organized during peak arrival and departure periods, group movements, VIP activity, and high-pressure situations.
• Professional appearance, grooming, posture, and demeanor must be maintained at all times in accordance with departmental and company standards.
• Must be reliable, punctual, team-oriented, and willing to support Bell, Door, Valet, Front Desk, Concierge, Transportation, and related Front Services operations as needed.
• Knowledge of guest service etiquette, luggage handling procedures, safety practices, and loss prevention standards is preferred.
• Must be able to work a flexible schedule, including mornings, evenings, weekends, public holidays, and overnight shifts based on operational needs.
• Must be comfortable working indoors and outdoors, including exposure to varying weather conditions, vehicle traffic areas, and high guest traffic zones.