Cabana Receptionist - Pool Services

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 78,000 - 134,000; Full time

Job summary

Wynn Al Marjan Island seeks a Cabana Receptionist for its Pool Services team to deliver exceptional guest experiences in a luxury resort setting on Al Marjan Island, Ras Al Khaimah.

You will greet guests, manage cabana check-ins and check-outs, anticipate needs, coordinate with departments, and uphold Forbes Five-Star standards in all guest interactions while maintaining a pristine reception area.

Qualifications

• Must have a high school diploma or equivalent.
• Hospitality, tourism or guest service certifications are preferred.
• 1–2 years in guest services, front office, concierge or luxury hospitality.

Responsibilities

• Greet guests warmly upon arrival and provide personalized service.
• Manage cabana check-in and check-out procedures.
• Anticipate guest needs and offer tailored recommendations.
• Coordinate with Pool Services, F&B, Housekeeping and other departments.
• Maintain a clean, luxurious reception area and uphold Forbes Five-Star standards.

Skills

Excellent verbal and written沟通 skills

Education

High school diploma or equivalent

Hospitality certifications preferred

Tools

Reservation systems

Microsoft Office

Cash handling & POS

Job description

About the Position

Wynn Al Marjan Island is currently seeking a Cabana Receptionist Pool Services to join the resort s Pool Services team

The primary duties and responsibilities of this role are

• Greet guests warmly and professionally upon arrival ensuring a welcoming and personalized first impression
• Manage cabana check-in and check-out procedures efficiently and accurately
• Anticipate guest needs and proactively provide personalized recommendations and assistance
• Respond promptly and professionally to guest requests, concerns and inquiries
• Build positive guest relationships and create memorable experiences that encourage repeat visitation
• Utilize guest names and preferences whenever possible to enhance personalization
• Handle guest feedback and service recovery situations with professionalism and urgency
• Demonstrate thorough knowledge of all pool, beach, resort, dining, recreation and wellness offerings
• Manage cabana reservations, availability, assignments and scheduling through the designated reservation system
• Coordinate guest arrival amenities and special requests with Pool Services Food & Beverage Housekeeping Resort Services and other departments
• Ensure cabana inventory, amenities and guest supplies are properly prepared and maintained
• Monitor daily cabana occupancy, reservations and operational readiness
• Maintain a clean, organized and professional reception area at all times
• Ensure all guest-facing areas present a luxury appearance consistent with Wynn standards
• Support daily operational requirements and special events as assigned
• Maintain accurate reservation records, guest profiles, service requests and operational logs
• Complete all required reports, checklists, track sheets and documentation accurately and on time
• Utilize departmental systems and technology effectively
• Maintain confidentiality of guest information and company records
• Assist with administrative projects and departmental communications as required
• Promote cabana experiences, recreational offerings, wellness activities and resort amenities
• Identify opportunities to enhance guest experiences through available services and experiences
• Assist with upselling of cabanas, amenities, special events and resort experiences where appropriate
• Support departmental revenue objectives through professional guest engagement
• Maintain positive working relationships with colleagues across all resort departments
• Participate actively in departmental meetings, training sessions and continuous development programs
• Communicate operational updates, guest preferences and service requirements effectively
• Support colleagues in delivering exceptional guest experiences during peak operational periods

About You

The ideal candidate for this position will have the following experience and qualifications

Education & Experience

• High school diploma or equivalent required
• Hospitality, tourism or guest service-related certifications preferred
• Minimum one to two years of experience in guest services, front office, reservations, concierge or luxury hospitality operations
• Previous experience in a luxury hotel, resort, beach club or recreation environment preferred
• Proficiency in reservation and booking systems
• Working knowledge of Microsoft Office applications
• Ability to learn and effectively utilize departmental software and operational systems
• Basic understanding of cash handling and point-of-sale systems preferred
• Excellent verbal and written communication skills
• Strong interpersonal and guest engagement abilities
• Strong organizational and multitasking skills
• Exceptional attention to detail
• Ability to remain composed and professional in a fast-paced environment
• Professional appearance and demeanour consistent with luxury hospitality standards
• Ability to work flexible schedules including weekends, holidays and evenings
• Consistently deliver service in accordance with Forbes Five-Star standards
• Comply with all company safety policies, procedures and departmental standards
• Support a safe environment for guests, colleagues and visitors
• Report accidents, incidents, hazards and unsafe conditions immediately
• Participate in mandatory safety training and emergency drills
• Maintain awareness of departmental emergency response procedures