Assistant Shift Manager - Front Services

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

Wynn Al Marjan Island is seeking an Assistant Shift Manager for Front Services Bell & Valet. This role entails supervising staff, ensuring high service standards, and providing hands-on support during peak periods.

The ideal candidate will have supervisory experience in guest operations, strong leadership skills, and a guest-focused attitude. The position requires fluency in English and familiarity with Forbes Travel Guide standards.

Qualifications

• Minimum 2-3 years in bell services with supervisory experience preferred.
• Strong leadership and communication skills required.
• Must have excellent organizational and problem-solving abilities.

Responsibilities

• Supervise bellmen, doormen, and valet staff during shifts.
• Ensure timely and professional handling of guest luggage and services.
• Monitor guest arrivals and departures, coordinating with teams.

Skills

Leadership

Communication

Organization

Problem-solving

English fluency

Tools

Property Management Systems

Microsoft Office

Job description

Wynn Al Marjan Island is currently seeking an Assistant Shift Manager for Front Services Bell & Valet to join the resort's hotel Front Services team.

Responsibilities

• Supervise bellmen, doormen, and valet staff during assigned shifts.
• Ensure timely and professional handling of guest luggage, transportation, and valet services.
• Monitor guest arrivals and departures, coordinating with the front desk and concierge teams.
• Provide hands‑on support during peak periods and VIP movements.
• Train and guide team members on service standards, safety procedures, and guest etiquette.
• Conduct shift briefings and ensure team readiness.
• Maintain cleanliness and organization of entrance and bell desk areas.
• Handle guest inquiries and service recovery with professionalism and discretion.
• Ensure qualitative Forbes Five Star standards are met.
• Assist in managing inventory of luggage tags, trolleys, and guest amenities.
• Report operational issues and guest feedback to the Manager Front Services.

Qualifications

• Minimum 2-3 years of experience in bell services or guest arrival operations, with supervisory experience preferred.
• Strong leadership and communication skills.
• Excellent organizational and problem‑solving abilities.
• Proficiency in property management systems and Microsoft Office.
• Fluency in English; additional languages are a plus.
• Professional appearance and a guest‑focused attitude.
• Shift‑based schedule, including weekends, holidays, and evenings.
• Ability to stand for extended periods and handle luggage or guest items.
• Prior experience and training with Forbes Travel Guide standards required.