Supervisor- Parking Control

Roads and Transport Authority; Abu Dhabi; On-site; AED 201,000 - 290,000; Full time

Job summary

Roads and Transport Authority in Abu Dhabi is seeking an experienced inspector supervisor to oversee field operations and ensure compliance. You will coordinate with field teams to maintain safety and accuracy in inspections.

You will mentor inspectors, handle incident reporting with Dubai Police, and deliver regular KPI reports. A Bachelor’s or Diploma in Business Administration or Public Safety is required with 5+ years of related experience.

Qualifications

• Bachelor’s degree or diploma in Business Administration or Public Safety.
• 5+ years with Bachelor or Diploma; 8+ years if High School.
• Experience in field inspections and enforcement.

Responsibilities

• Recommend new zone divisions and reallocation of inspectors based on occupancy data and site changes.
• Supervise daily activities of inspectors and conduct field visits in uniform.
• Prepare weekly rosters, track attendance, leave, and uniform adherence.
• Coordinate with Dubai Police and other agencies on towing, emergencies, and disputes.
• Investigate customer complaints and violation appeals; forward corrective recommendations.
• Produce daily, weekly, and monthly reports on inspection output and KPIs.

Skills

Field inspections

HSE compliance

Data reporting

Mentoring inspectors

Cooperation with agencies

Education

Bachelor’s degree in Business Administration or Public Safety

Diploma in Business Administration or Public Safety

Job description

Job description

Strategy

Recommend new zone divisions and reallocation of inspectors based on occupancy data and emerging site changes, submitting plans to the Officer for approval.

Operations

Supervise daily activities of inspectors, conduct field visits in uniform, provide real-time guidance, and correct errors to uphold compliance and customer satisfaction

Prepare weekly rosters, track attendance, leave, and uniform adherence; monitor device availability and raise delays or faults to the chief supervisor.

Coordinate with Dubai Police and other agencies on towing, emergencies, and disputes, ensuring swift, lawful resolution and incident reporting.

Investigate customer complaints and violation appeals, compile findings, and forward corrective recommendations to the chief supervisor without delay.

Produce daily, weekly, and monthly reports on inspection output, KPIs, obstacles, and resource needs, ensuring data accuracy and on-time submission.

Product / Process Improvement

Analyse field statistics, device faults, and inspector feedback; propose workflow and technology enhancements that boost inspection efficiency and reduce errors.

Mentor inspectors through regular meetings, reviewing violation data and photos, and providing targeted coaching to improve performance.

Physical Working Conditions

Frequent outdoor site inspections in traffic areas.

Conduct frequent outdoor site visits across parking zones and vacant lands

Role involves fieldwork, including day and night, emergency callouts, and accident assessments.

Work is conducted in live traffic environments and unpaved sandy areas where require adherence to health and safety procedures.

Involves use of protective equipment and adhering to HSE protocols and coordinating closely with field teams.

Education: Bachelor’s degree/ Diploma in Business Administration or Public Safety

Experience: 5+ years in case of Bachelor’s degree (5+ years in case of Diploma, 8+ years in case of High School) in related field