Senior Field Operations Supervisor – Inspections & Compliance

Roads and Transport Authority; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Roads and Transport Authority in Dubai seeks an experienced field supervisor to oversee inspectors, provide real-time guidance, and uphold compliance at live sites. The role involves rosters, device checks, and coordinating with police on incidents.

Ideal candidates have 7+ years with a Bachelor's or 11+ years with a Diploma in related fields, with extensive fieldwork in outdoor environments and strict adherence to safety procedures.

Qualifications

• Bachelor's degree in Business Administration or Public Safety.
• 7+ years of experience with a Bachelor's degree.
• 11+ years of experience with a Diploma.

Responsibilities

• Supervise daily activities of inspectors, conduct field visits in uniform, provide real-time guidance, and correct errors to uphold compliance and customer satisfaction.
• Prepare weekly rosters, track attendance, leave, and uniform adherence; monitor device availability and raise delays or faults to the chief supervisor.
• Coordinate with Dubai Police and other agencies on towing, emergencies, and disputes, ensuring swift, lawful resolution and incident reporting.
• Investigate customer complaints and violation appeals, compile findings, and forward corrective recommendations to the chief supervisor without delay.
• Produce daily, weekly, and monthly reports on inspection output, KPIs, obstacles, and resource needs, ensuring data accuracy and on-time submission.

Skills

Field supervision

Data analysis

Reporting

Team coaching

Stakeholder coordination

Education

Bachelor's degree in Business Administration or Public Safety

Diploma in Business Administration or Public Safety

Job description

Roads and Transport Authority in Dubai seeks an experienced field supervisor to oversee inspectors, provide real-time guidance, and uphold compliance at live sites. The role involves rosters, device checks, and coordinating with police on incidents.

Ideal candidates have 7+ years with a Bachelor's or 11+ years with a Diploma in related fields, with extensive fieldwork in outdoor environments and strict adherence to safety procedures.