Senior Supervisor- Parking Control

Roads and Transport Authority; Dubai; In loco; AED 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Roads and Transport Authority in Dubai seeks an experienced field supervisor to oversee inspectors, provide real-time guidance, and uphold compliance at live sites. The role involves rosters, device checks, and coordinating with police on incidents.

Ideal candidates have 7+ years with a Bachelor's or 11+ years with a Diploma in related fields, with extensive fieldwork in outdoor environments and strict adherence to safety procedures.

Competenze

• Bachelor's degree in Business Administration or Public Safety.
• 7+ years of experience with a Bachelor's degree.
• 11+ years of experience with a Diploma.

Mansioni

• Supervise daily activities of inspectors, conduct field visits in uniform, provide real-time guidance, and correct errors to uphold compliance and customer satisfaction.
• Prepare weekly rosters, track attendance, leave, and uniform adherence; monitor device availability and raise delays or faults to the chief supervisor.
• Coordinate with Dubai Police and other agencies on towing, emergencies, and disputes, ensuring swift, lawful resolution and incident reporting.
• Investigate customer complaints and violation appeals, compile findings, and forward corrective recommendations to the chief supervisor without delay.
• Produce daily, weekly, and monthly reports on inspection output, KPIs, obstacles, and resource needs, ensuring data accuracy and on-time submission.

Conoscenze

Field supervision

Data analysis

Reporting

Team coaching

Stakeholder coordination

Formazione

Bachelor's degree in Business Administration or Public Safety

Diploma in Business Administration or Public Safety

Descrizione del lavoro

Strategy

• Recommend new zone divisions and reallocation of inspectors based on occupancy data and emerging site changes, submitting plans to the Officer for approval.

Operations

• Supervise daily activities of inspectors, conduct field visits in uniform, provide real-time guidance, and correct errors to uphold compliance and customer satisfaction.
• Prepare weekly rosters, track attendance, leave, and uniform adherence; monitor device availability and raise delays or faults to the chief supervisor.
• Coordinate with Dubai Police and other agencies on towing, emergencies, and disputes, ensuring swift, lawful resolution and incident reporting.
• Investigate customer complaints and violation appeals, compile findings, and forward corrective recommendations to the chief supervisor without delay.
• Produce daily, weekly, and monthly reports on inspection output, KPIs, obstacles, and resource needs, ensuring data accuracy and on-time submission.

Product / Process Improvement

• Analyse field statistics, device faults, and inspector feedback; propose workflow and technology enhancements that boost inspection efficiency and reduce errors.
• Mentor inspectors through regular meetings, reviewing violation data and photos, and providing targeted coaching to improve performance.

Physical Working Conditions

• Frequent outdoor site inspections in traffic areas.
• Conduct frequent outdoor site visits across parking zones and vacant land.
• Role involves extensive fieldwork including day and night, emergency call-outs, and accident assessments.
• Work is conducted in live traffic environments and unpaved sandy areas where require adherence to health and safety procedures.
• Involves use of protective equipment and adhering to HSE protocols and coordinating closely with field teams.

Education

Bachelor's degree / Diploma in Business Administration or Public Safety

Experience

7+ years in case of Bachelor's degree (11+ Years in case of Diploma) in related field