Supervisor, Outlet

Aldhafra Resort, Vignette Collection by IHG; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Aldhafra Resort is seeking an Outlet Supervisor to assist in overseeing daily F&B operations and service quality at our desert retreat near Abu Dhabi. You will supervise staff, manage service flow, and serve as the point of contact when the manager is absent.

The role requires 1–2 years in supervisory or senior service in F&B, strong leadership and communication, and a professional, guest-oriented approach.

Qualifications

• 1–2 years of supervisory or senior service experience in F&B.
• Strong communication, leadership, and interpersonal skills.
• Well-groomed, professional, guest-oriented and reliable.
• Ability to lead a team in a fast-paced environment and manage floor during service.

Responsibilities

• Support Outlet Manager in daily operations and service delivery.
• Supervise staff and ensure high guest experience standards.
• Act as floor contact in the manager’s absence and manage service flow.

Skills

Leadership

Communication

Guest-focused

Team supervision

Education

Diploma in hospitality

Tools

POS systems

Job description

Aldhafra Resort, a serene desert retreat, is nestled on the edge of the Rub’ al Khali, the world’s largest uninterrupted sand desert, just a short distance from the heart of Abu Dhabi. Blending the natural beauty of the desert with warm hospitality, the resort offers a welcoming escape for families, couples, and adventure seekers alike. With comfortable accommodations, a variety of dining options, and engaging activities, Aldhafra Resort provides a relaxing and memorable experience in a truly unique setting.

As part of Aldar Hospitality and brought to life by the vision of Aldar Group, Aldhafra Resort reflects a commitment to creating meaningful destinations. Thoughtfully designed with sustainability and cultural authenticity in mind, the resort embraces the charm of the desert while ensuring a comfortable and enjoyable stay for guests of all ages. With Aldar Hospitality’s dedication to exceptional service, Aldhafra Resort is an ideal getaway for those looking to unwind, explore, and connect with nature.

About the Job

The Outlet Supervisor is responsible for supporting the Outlet Manager/ Food & Beverage Manager in overseeing daily operations, ensuring smooth service delivery, and maintaining high standards of guest experience. The role includes supervising staff, managing the floor during service, and acting as the point of contact in the manager’s absence.

About You

• Minimum 1–2 years of experience in a supervisory or senior service role in F&B
• Strong communication leadership & interpersonal skills
• Well-groomed, professional, and guest-oriented
• Ability to lead a team in a fast-paced environment
• Working knowledge of POS systems and basic reporting
• Fluent in English; additional languages are a plus
• Diploma or certification in hospitality or related field is preferred
• Committed and reliable
• May require extended hours or outdoor work depending on outlet type
• Standing for long periods and occasional lifting are involved

Shape Your Career with Aldhafra Resort

Join the team at Aldhafra Resort, a welcoming, family-friendly destination in the heart of the desert. Be part of creating memorable experiences for our guests while growing your career in a warm and supportive environment.

Equal Opportunity Statement

Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.