Student Success Advocate & Case Manager

MindBase Education; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Mind Base Education is seeking a Student Affairs Partner to oversee student inquiries, requests, and concerns with a focus on a smooth experience. You will manage communications, resolve cases efficiently, and support student data integrity while upholding program standards and policies.

You will engage with students across the USA, Canada, Australia and New Zealand, accommodating multiple time zones and on-call duties. Fluency in English and Arabic is essential.

Qualifications

• 2–4 years of experience in student services or academic administration.
• Diploma or Bachelor’s degree in Education, Communication, or related field.
• Fluency in English and Arabic.
• Experience with scholarship programs or government entities is preferred.
• Proficiency in MS Office and CRM systems.

Responsibilities

• Serve as the first point of contact for all student inquiries, requests, and complaints.
• Work with students based in the USA, Canada, Australia and New Zealand and be able to work within their time zones and be on-call capacity.
• Receive, log, triage, and categorize cases in the Case Management System in line with defined workflows. Address and resolve low-complexity cases and escalate high-complexity cases to the team lead.
• Monitor open cases to ensure timely resolution within an agreed timeframe.
• Communicate regularly with students to provide updates, clarifications, and resolutions.
• Ensure all interactions with students are logged accurately in the system or assigned tracker for audit and reporting purposes.

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer service mindset

Education

Diploma or Bachelor’s degree in Education or related field

Tools

MS Office

CRM systems

Job description

Mind Base Education is seeking a Student Affairs Partner to oversee student inquiries, requests, and concerns with a focus on a smooth experience. You will manage communications, resolve cases efficiently, and support student data integrity while upholding program standards and policies.

You will engage with students across the USA, Canada, Australia and New Zealand, accommodating multiple time zones and on-call duties. Fluency in English and Arabic is essential.