Student Affairs Partner UAEN ( Abu Dhabi)

MindBase Education; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Mind Base Education is seeking a Student Affairs Partner to oversee student inquiries, requests, and concerns with a focus on a smooth experience. You will manage communications, resolve cases efficiently, and support student data integrity while upholding program standards and policies.

You will engage with students across the USA, Canada, Australia and New Zealand, accommodating multiple time zones and on-call duties. Fluency in English and Arabic is essential.

Qualifications

• 2–4 years of experience in student services or academic administration.
• Diploma or Bachelor’s degree in Education, Communication, or related field.
• Fluency in English and Arabic.
• Experience with scholarship programs or government entities is preferred.
• Proficiency in MS Office and CRM systems.

Responsibilities

• Serve as the first point of contact for all student inquiries, requests, and complaints.
• Work with students based in the USA, Canada, Australia and New Zealand and be able to work within their time zones and be on-call capacity.
• Receive, log, triage, and categorize cases in the Case Management System in line with defined workflows. Address and resolve low-complexity cases and escalate high-complexity cases to the team lead.
• Monitor open cases to ensure timely resolution within an agreed timeframe.
• Communicate regularly with students to provide updates, clarifications, and resolutions.
• Ensure all interactions with students are logged accurately in the system or assigned tracker for audit and reporting purposes.

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer service mindset

Education

Diploma or Bachelor’s degree in Education or related field

Tools

MS Office

CRM systems

Job description

Abu Dhabi, United Arab Emirates | Posted on 08/17/2026

Mind Base Education is a dynamic and forward-thinking organization deeply committed to fostering the holistic development of students. At Mind Base, we recognize the transformative power of education and are driven by a passion to empower students not just academically, but also personally and professionally.

Job Description

Position Purpose

TheStudent Affairs Partner serves as the primary point of contact for allstudent-related inquiries, requests, and concerns under the Program. This roleensures a smooth and responsive student experience by managing communications,resolving cases efficiently, and providing continuous support to studentsthroughout their academic journey. The candidate also plays a key role inmaintaining accurate student data and ensuring compliance with establishedservice standards and policies.

KeyResponsibilities

StudentSupport & Case Management

• Serve as the first point ofcontact for all student inquiries, requests, and complaints related to theProgram.
• Work with students based inthe USA, Canada, Australia and New Zealand, and be able to work within the timezones of these countries and be on call capacity.
• Receive, log, triage, andcategorize cases in the Case Management System in line with defined workflows.Address and resolve low-complexity cases and **escalate** high-complexity cases tothe team lead.
• Monitor open cases toensure timely resolution within an agreed timeframe.
• Communicate regularly withstudents to provide updates, clarifications, and resolutions in a professionaland empathetic manner.
• Ensure all interactionswith students are logged accurately in the system or assigned tracker for auditand reporting purposes.

Coordination & Communication

• Collaborate closely withinternal team members including advisors, mentors, finance and team leads, toensure effective case resolution.
• Maintain clearcommunication channels between students, Client staff, and service providers.
• Participate in regular casereview meetings to identify trends, recurring issues, and opportunities forprocess improvement.
• Support orientation,onboarding, and awareness sessions for new or returning students, ensuringclear understanding of program guidelines and requirements.

DataIntegrity & Reporting

• Ensure accuracy andcompleteness of student data within the case management and reporting systems.
• Generate and maintainweekly and monthly reports on case volumes, and resolution times.
• Identify common issues orareas of concern and provide input for service quality enhancements.
• Support the development andmaintenance of standard operating procedures (SOPs) for case management.

QualityAssurance & Student Experience

• Promote a student-centeredapproach in all interactions to ensure positive engagement and satisfaction.
• Provide feedback andsuggestions for improving the student experience and communication processes.
• Uphold confidentiality,professionalism, and data protection standards in all dealings with studentinformation.

Qualifications & Experience

• 2–4 years of experience in student services, academicadministration, or customer relations/customer-facing experience (preferably ineducation).
• Diploma or Bachelor’s degree inEducation, Communication, Business Administration, or a related field.
• Experience working ineducation, scholarship programs, or government entities is highly preferred.
• Strong communication andinterpersonal skills, with a service-oriented approach.
• Excellent organizational skillsand attention to detail.
• Proficiency in MS Office andfamiliarity with CRM or case management systems.
• Fluency in English and Arabicis required.