Global Student Success Advisor

Mind Base; Abu Dhabi; On-site; AED 120,000 - 210,000; Full time

Job summary

Mind Base Education is seeking a Student Affairs Partner to be the primary contact for student inquiries, logging cases, and guiding them through their academic journey. You will work across multiple time zones and collaborate with advisors, mentors, and finance teams to deliver timely resolutions.

The role emphasizes data accuracy, confidentiality, and a student-centered approach, with an on-site/on-call capability across program operations in diverse regions.

Qualifications

• 2–4 years of experience in student services, academic administration, or customer relations (preferably in education).
• Diploma or Bachelor’s degree in Education, Communication, Business Administration, or a related field.
• Experience in education, scholarship programs, or government entities is highly preferred.
• Strong communication and interpersonal skills, with a service-oriented approach.
• Excellent organizational skills and attention to detail.
• Proficiency in MS Office and familiarity with CRM or case management systems.
• Fluency in English and Arabic is required.

Responsibilities

• Serve as the first point of contact for all student inquiries, requests, and complaints related to the Program.
• Work with students based in the USA, Canada, Australia and New Zealand, and be able to work within the timezones of these countries and be on call capacity.
• Receive, log, triage, and categorize cases in the Case Management System in line with defined workflows. Address and resolve low-complexity cases and elevate high-complexity cases to the team lead.
• Monitor open cases to ensure timely resolution within an agreed timeframe.
• Communicate regularly with students to provide updates, clarifications, and resolutions in a professional and empathetic manner.
• Ensure all interactions with students are logged accurately in the system or assigned tracker for audit and reporting powers.
• Collaborate closely within internal team members including advisors, mentors, finance and team leads, to ensure effective case resolution.
• Maintain clear communication channels between students, Client staff, and service providers.
• Participate in regular case review meetings to identify trends, recurring issues, and opportunities for process improvement.
• Support orientation, onboarding, and awareness sessions for new or returning students, ensuring clear understanding of program guidelines and requirements.
• Ensure accuracy and completeness of student data within the case management and reporting systems.
• Generate and maintain weekly and monthly reports on case volumes, and resolution times.
• Identify common issues or areas of concern and provide input for service quality enhancements.
• Support the development and maintenance of standard operating procedures (SOPs) for case management.
• Promote a student-centered approach in all interactions to ensure positive engagement and satisfaction.
• Provide feedback and suggestions for improving the student experience and communication processes.
• Uphold confidentiality, professionalism, and data protection standards in all dealings with student information.

Skills

Communication skills

Interpersonal skills

Organizational skills

English & Arabic fluency

Education

Bachelor's/Diploma in Education or related field

Tools

MS Office

CRM / case management systems

Job description

Mind Base Education is seeking a Student Affairs Partner to be the primary contact for student inquiries, logging cases, and guiding them through their academic journey. You will work across multiple time zones and collaborate with advisors, mentors, and finance teams to deliver timely resolutions.

The role emphasizes data accuracy, confidentiality, and a student-centered approach, with an on-site/on-call capability across program operations in diverse regions.