Student Success Advocate — Case Management & Support

Mind Base Education; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Mind Base Education in the United Arab Emirates seeks a Student Affairs Partner to be the primary contact for student inquiries, manage cases, and ensure a smooth student experience across programs. The role emphasizes data integrity, timely resolutions, and policy compliance.

You will collaborate with mentors, advisors, finance, and other teams, support onboarding, generate reports, and uphold confidentiality.

Qualifications

• 2–4 years in student services, academic administration or customer relations.
• Diploma or Bachelor’s in Education, Communication, Business Admin or related field.
• Experience in education, scholarship programs or government entities preferred.
• Fluency in English and Arabic.
• Strong communication and organizational skills; service oriented.

Responsibilities

• Serve as the primary contact for all student inquiries and concerns.
• Coordinate with advisors, mentors, finance and team leads for case resolution.
• Log interactions and maintain data in case management systems.
• Assist with orientation, onboarding and program guideline awareness.
• Generate weekly and monthly case reports and support SOPs.

Skills

MS Office

CRM systems

English & Arabic

Education

Diploma or Bachelor’s in Education, Communication, Business Administration, or related field

Tools

CRM

MS Office

Job description

Mind Base Education in the United Arab Emirates seeks a Student Affairs Partner to be the primary contact for student inquiries, manage cases, and ensure a smooth student experience across programs. The role emphasizes data integrity, timely resolutions, and policy compliance.

You will collaborate with mentors, advisors, finance, and other teams, support onboarding, generate reports, and uphold confidentiality.