Student Success Advisor - Retention & Guidance

Remotedxb; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Ultimate Medical Academy in the United Arab Emirates seeks a client-focused Academic Support Specialist to guide learners through online programs and policies. You will be the main contact for non-academic questions via voice, text, social media, and video, ensuring smooth course navigation and timely responses.

Collaborating with colleagues, you will help develop retention initiatives and identify at‑risk learners, providing guidance to boost academic success and helping the department meet its

Qualifications

• High School Diploma or equivalent experience.
• Proficiency in English, both spoken and written.
• Strong time management and ability to prioritize tasks.
• Computer literacy and basic technical skills.

Responsibilities

• Provide academic guidance to learners, assisting them with course navigation and policies.
• Serve as primary contact for non-academic inquiries via voice, text, social media, and video.
• Collaborate with colleagues to develop retention initiatives.
• Identify at-risk learners and provide guidance to improve academic success.
• Contribute to achieving retention goals at individual, team, and department levels.
• Participate in team collaboration and digital workspace engagement.

Skills

Time management

Relationship building

Verbal & written English

Digital literacy

Diversity & inclusion

Education

High School Diploma

Any degree or equivalent experience

Tools

MS Office

Microsoft Teams

Job description

Ultimate Medical Academy in the United Arab Emirates seeks a client-focused Academic Support Specialist to guide learners through online programs and policies. You will be the main contact for non-academic questions via voice, text, social media, and video, ensuring smooth course navigation and timely responses.

Collaborating with colleagues, you will help develop retention initiatives and identify at‑risk learners, providing guidance to boost academic success and helping the department meet its