Academic Success Officer — Student Pathways & Coaching

Uowdubai; Dubai; On-site; AED 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Tuition discounts

25 working days' annual leave

End-of-service benefits

Professional development opportunities

Job summary

A leading university in the UAE is seeking an Academic Support Officer to provide guidance and support to students. The role involves assisting students with their academic planning, monitoring progress, and helping at-risk cases. Candidates should possess a Master's degree and strong communication skills. The position offers comprehensive medical insurance and an expatriate package including 25 annual leave days and professional development opportunities.

Qualifications

• Master’s degree in a relevant field.
• Strong communication skills and fluency in English.
• Previous student support or customer service experience within a university environment.
• Experience in tracking and reporting on student cases and service requests.

Responsibilities

• Provide academic guidance and support to students.
• Assist students in academic planning and procedures.
• Monitor student progression and support at-risk cases.
• Maintain accurate records and documentation.

Skills

Strong communication skills

Fluency in English

Previous student support experience

Proficiency in ServiceNow

Proficiency in Microsoft Office

Proficiency in Moodle

Attention to detail

Critical thinking

Problem-solving

Cultural diversity appreciation

Education

Master’s degree in a relevant field

Tools

ServiceNow

Microsoft Office

Moodle

Job description

A leading university in the UAE is seeking an Academic Support Officer to provide guidance and support to students. The role involves assisting students with their academic planning, monitoring progress, and helping at-risk cases. Candidates should possess a Master's degree and strong communication skills. The position offers comprehensive medical insurance and an expatriate package including 25 annual leave days and professional development opportunities.