New Student Advisor

Remotedxb; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Ultimate Medical Academy in the United Arab Emirates seeks a client-focused Academic Support Specialist to guide learners through online programs and policies. You will be the main contact for non-academic questions via voice, text, social media, and video, ensuring smooth course navigation and timely responses.

Collaborating with colleagues, you will help develop retention initiatives and identify at‑risk learners, providing guidance to boost academic success and helping the department meet its

Qualifications

• High School Diploma or equivalent experience.
• Proficiency in English, both spoken and written.
• Strong time management and ability to prioritize tasks.
• Computer literacy and basic technical skills.

Responsibilities

• Provide academic guidance to learners, assisting them with course navigation and policies.
• Serve as primary contact for non-academic inquiries via voice, text, social media, and video.
• Collaborate with colleagues to develop retention initiatives.
• Identify at-risk learners and provide guidance to improve academic success.
• Contribute to achieving retention goals at individual, team, and department levels.
• Participate in team collaboration and digital workspace engagement.

Skills

Time management

Relationship building

Verbal & written English

Digital literacy

Diversity & inclusion

Education

High School Diploma

Any degree or equivalent experience

Tools

MS Office

Microsoft Teams

Job description

Responsibilities

• Provide academic guidance to learners, assisting them with course navigation, academic policies, and course expectations
• Engage with learners as a primary point of contact to address non-academic inquiries via voice, text, social media, and video
• Collaborate with colleagues to develop and implement retention initiatives
• Identify at-risk learners and provide guidance to enhance academic success
• Contribute to achieving individual, team, and departmental retention goals
• Participate in team collaboration and digital workspace engagement

Requirements

• High School Diploma or equivalent experience
• Proficient in time management of competing priorities
• Skills in relationship building, personal accountability, and drive
• Ability to professionally communicate fluently in verbal and written English
• Computer literacy and basic technical computer skills
• Ability to support a diverse and inclusive work environment

Preferred Qualifications

• Any degree or equivalent experience
• 1+ years of experience in customer service, contact center, or hospitality
• Proficiency in MS Office (Word, Excel, PowerPoint) and Microsoft Teams
• Strong critical thinking, problem-solving, and multitasking skills

About the Company

Ultimate Medical Academy is a non-profit healthcare educational institution that offers content-rich, interactive online programs and hands-on training to support student success and career outcomes.