Strategic Vendor & Service Delivery Manager

Manpower Middle East; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

Manpower Middle East seeks a seasoned Project Manager to drive vendor governance, service performance, and stakeholder engagement across strategic partnerships. You will manage SLAs, KPIs, and commercial negotiations to deliver measurable business outcomes.

The role requires strong vendor management, analytics, and cross-functional collaboration with Finance, Product, Risk, and Compliance to ensure regulatory alignment and value realization.

Qualifications

• 7+ years of experience in Project Management, Vendor Management, or related roles.
• Experience with vendor governance, contract management, and SLA/KPI oversight.
• Strong analytical skills to translate large datasets into actionable insights.
• Excellent stakeholder management, communication, and relationship-building skills.

Responsibilities

• Lead end-to-end vendor and service provider management activities.
• Govern vendor governance frameworks including performance reviews and escalation handling.
• Own service level agreements, KPIs, and operational service metrics.
• Develop dashboards, scorecards, and management reports for executives.
• Collaborate with Procurement, Finance, Product, Operations, Risk, and Compliance.
• Support governance committees with performance updates and commercial reviews.

Skills

Vendor management

Project management

Stakeholder engagement

Data analysis

Dashboard / BI reporting

Negotiation

Regulatory & compliance awareness

Education

Bachelor's degree in Business Administration / Finance / Operations Management / Project Management

Job description

Manpower Middle East seeks a seasoned Project Manager to drive vendor governance, service performance, and stakeholder engagement across strategic partnerships. You will manage SLAs, KPIs, and commercial negotiations to deliver measurable business outcomes.

The role requires strong vendor management, analytics, and cross-functional collaboration with Finance, Product, Risk, and Compliance to ensure regulatory alignment and value realization.